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Olark vs Delighted platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Olark low Failure Risk for Delighted platform medium
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Comparison Summary

This comparison report of Olark vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 7108 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Olark and Delighted platform

Olark, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat, whereas Delighted platform, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

"We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the ans...wers they need before they ask for it. " - John Logan

"When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions. " - Olivia Krusel

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Olark

Focus area

Olark is better than Delighted platform for

Software Failure Risk

  • low

logo Delighted platform

Focus area

Delighted platform is better than Olark for

Software Failure Risk

  • medium

About

Olark: Live Chat Software for Sales and Customer Support

Customer feedback tool to gather actionable feedback from your customers

Age

2008

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

65

53

Total Goals
(we found evidences for)

11

13

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (240)

Read Reviews (75)

engaging and following up

Read Reviews (160)

Read Reviews (63)

helpdesk management

Read Reviews (80)

Read Reviews (32)

communication management

Read Reviews (64)

Read Reviews (26)

sending & publishing communications

Read Reviews (40)

Read Reviews (26)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (36)

Read Reviews (581)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (66)

collaboration

Read Reviews (35)

Read Reviews (2)

contact list management

Read Reviews (35)

Read Reviews (14)

creating contact list

Read Reviews (3)

Read Reviews (4)

generation of new leads

Read Reviews (27)

Read Reviews (1)

training & onboarding

Read Reviews (20)

Read Reviews (8)

workflow management

Read Reviews (18)

Read Reviews (9)

social media management

Read Reviews (9)

Read Reviews (23)

social media analytics

Read Reviews (4)

Read Reviews (20)

engaging on social media

Read Reviews (3)

Read Reviews (1)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (8)

Read Reviews (1)

knowledge management

Read Reviews (7)

Read Reviews (2)

creating knowledge base

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (14)

loyalty management

Read Reviews (3)

Read Reviews (4)

identify target customers

Read Reviews (3)

Read Reviews (1)

touchpoint management

Read Reviews (3)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (3)

lead qualification: technographic

Read Reviews (2)

Read Reviews (2)

account management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (4)

products & pricelist management

Read Reviews (2)

Read Reviews (3)

content management

Read Reviews (2)

Read Reviews (7)

content publishing

Read Reviews (2)

Read Reviews (0)

content sharing

Read Reviews (0)

Read Reviews (6)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (8)

proposal & quote management

Read Reviews (2)

Read Reviews (2)

channel management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (1)

Read Reviews (6)

campaign management

Read Reviews (0)

Read Reviews (5)

competitive intelligence

Read Reviews (0)

Read Reviews (11)

referral management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting