Overview: Olark and eGain as Live Chat Category solutions.

Olark excels in educational sectors with a focus on communication and customer engagement, providing robust support and integration features. eGain, on the other hand, caters more to consumer-focused industries like electronics and telecommunications, offering strong AI capabilities and social media management. Thus, businesses can choose based on their industry alignment and operational scalability needs.

Olark: Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

eGain: eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.

Olark and eGain: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Olark focuses on engagement management, helpdesk, and communication management, making it suited for active customer interaction. read more →

eGain supports engagement and knowledge management, emphasizing social media and helpdesk management. read more →

Business Goals

Olark helps businesses acquire customers and enhance relationships, also aims at increasing sales. read more →

eGain aims to scale best practices and boost digital presence while enhancing customer relationships. read more →

Core Features

Olark offers easy migration, extensive analytics, and seamless integration, ideal for flexible operations. read more →

eGain stands out with AI-powered analytics and robust custom report options. read more →

Vendor Support

Olark provides comprehensive support, including 24/7 chat and phone support options. read more →

eGain offers consistent phone and email support, with chat availability for specific needs. read more →

Segments and Industries

Olark is popular in education and large enterprises, supporting diverse user needs. read more →

eGain serves consumer electronics and telecommunications, focusing on smaller business segments. read more →

Operational Alignment

Olark integrates well into large-scale operations, with support for varied communication channels. read more →

eGain aligns with businesses needing social media engagement and knowledge management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Olark and eGain

How efficiently Does Olark and eGain manage your Engagement Management?

Olark and Egain are both tools that facilitate customer engagement. Olark focuses on live chat interaction on websites, allowing businesses to answer customer questions and follow up after conversations. Egain provides a comprehensive customer engagement hub, offering multiple communication channels and a unified view of customer interactions across all platforms. Egain also includes artificial intelligence features to optimize customer interactions.

"...It allows us to see who is on our site live and multiple users can engage with site visitors. . ...." Peer review by Jason B., General Manager, Hospitality

"...Companies not only need a unified view of a customer s interactions across all communication channels, they also need an efficient, uniform method for administering, maintaining and reporting...." Peer review by Matthew Cain, VP of Workgroup Computing Strategies, META Group

How efficiently Does Olark and eGain manage your Helpdesk Management?

Olark is a simple helpdesk application that focuses on chat functionality, offering basic features and affordability. Egain, on the other hand, provides a comprehensive customer experience management platform with advanced capabilities for multichannel interactions, including social media, email, and call centers. Olark is ideal for smaller businesses seeking an easy-to-use chat-based solution, while Egain is suitable for larger organizations aiming for a more sophisticated and integrated customer service approach.

"...Olark provide a simplest helpdesk software for us...." Peer review by Kurt Y., Senior Web Developer, Information Technology and Services

"...Our top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world...." Peer review from Featured Customers

Why is Olark and eGain the best choice for Communication Management?

Olark and Egain both help businesses manage customer communication. Olark focuses on real-time website chat, allowing customers to get quick answers and reducing the need for email or phone calls. Egain offers a wider range of communication channels, including social media, email, and phone, with a focus on knowledge management and customer self-service. Olark prioritizes immediate customer interactions, while Egain emphasizes a more comprehensive and integrated approach to customer communication.

"...so customers don't expect to send you an email...." Peer review by kevin k, owner

"...Adding new customer contact channels can complicate interaction management as a result of cross-channel effects, channel limitations and customer channel preferences...." Peer review by Tim Hickernell, Senior Program Director, META Group