Guiding you to choose between Olark vs. eGain: 2024

Comparison Summary

Olark: Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

eGain: eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.

Olark and eGain: Customer Satisfaction Data

Most deployed common Use Cases for Olark and eGain

How efficiently Does Olark and eGain manage your Engagement Management?

Olark and Egain are both tools that facilitate customer engagement. Olark focuses on live chat interaction on websites, allowing businesses to answer customer questions and follow up after conversations. Egain provides a comprehensive customer engagement hub, offering multiple communication channels and a unified view of customer interactions across all platforms. Egain also includes artificial intelligence features to optimize customer interactions.

"...The support is wonderful when there is a question and the chat box on our website creates a lot of value by encouraging more prospects to engage with our team. . . ...." Peer review by Alanna D.

"...The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business...." Peer review by Victor C, Customer Support Professional

What solutions does Olark and eGain provide for Helpdesk Management?

Olark is a simple helpdesk application that focuses on chat functionality, offering basic features and affordability. Egain, on the other hand, provides a comprehensive customer experience management platform with advanced capabilities for multichannel interactions, including social media, email, and call centers. Olark is ideal for smaller businesses seeking an easy-to-use chat-based solution, while Egain is suitable for larger organizations aiming for a more sophisticated and integrated customer service approach.

"...They have a lot of neat features, like screensharing with the customer, integrations with HelpScout and other helpdesk services, and webhooks to integrate to others. ...." Peer review by Jeff B., Director of Support, Computer Software

"...Over the last few years, the customer interaction center had evolved from a phone-only call center to a multichannel contact center that was responsible for serving a customer base of 5 million roughly half of whom chose email to interact with the company. ..." Case Study Replacements

Why is Olark and eGain the best choice for Communication Management?

Olark and Egain both help businesses manage customer communication. Olark focuses on real-time website chat, allowing customers to get quick answers and reducing the need for email or phone calls. Egain offers a wider range of communication channels, including social media, email, and phone, with a focus on knowledge management and customer self-service. Olark prioritizes immediate customer interactions, while Egain emphasizes a more comprehensive and integrated approach to customer communication.

"...so customers don't expect to send you an email...." Peer review by kevin k, owner

"...Companies not only need a unified view of a customer s interactions across all communication channels, they also need an efficient, uniform method for administering, maintaining and reporting...." Peer review by Matthew Cain, VP of Workgroup Computing Strategies, META Group

Olark in Action: Unique Use Cases

What solutions does Olark provide for Customer Feedback Management?

What solutions does Olark provide for Collaboration?

eGain in Action: Unique Use Cases

How does eGain facilitate Knowledge Management?

How does eGain facilitate Contact List Management?

About

Olark: Live Chat Software for Sales and Customer Support

Digital Customer Engagement Platform

Age

2008

1997

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Olark vs. eGain: 2024

Comparison Summary

Olark

Focus area

Olark is better than eGain for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

eGain

Focus area

eGain is better than Olark for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Olark and eGain: Customer Satisfaction Data

Most deployed common Use Cases for Olark and eGain

How efficiently Does Olark and eGain manage your Engagement Management?

What solutions does Olark and eGain provide for Helpdesk Management?

Why is Olark and eGain the best choice for Communication Management?

Olark in Action: Unique Use Cases

What solutions does Olark provide for Customer Feedback Management?

What solutions does Olark provide for Collaboration?

eGain in Action: Unique Use Cases

How does eGain facilitate Knowledge Management?

How does eGain facilitate Contact List Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between Olark vs. eGain: 2024

Comparison Summary

Olark

Focus area

Olark is better than eGain for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

eGain

Focus area

eGain is better than Olark for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Olark and eGain: Customer Satisfaction Data

Most deployed common Use Cases for Olark and eGain

How efficiently Does Olark and eGain manage your Engagement Management?

What solutions does Olark and eGain provide for Helpdesk Management?

Why is Olark and eGain the best choice for Communication Management?

Olark in Action: Unique Use Cases

What solutions does Olark provide for Customer Feedback Management?

What solutions does Olark provide for Collaboration?

eGain in Action: Unique Use Cases

How does eGain facilitate Knowledge Management?

How does eGain facilitate Contact List Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Olark

Get a personalised risk report for eGain

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.