Guiding you to choose between Olark vs. Genesys Live Chat: 2024

Comparison Summary

Olark: Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Genesys Live Chat: Genesys-live-chat provides web messaging tools for customer interactions. It enables seamless chats with brands across various asynchronous messaging channels.

Olark and Genesys Live Chat: Customer Satisfaction Data

Most deployed common Use Cases for Olark and Genesys Live Chat

How does Olark and Genesys Live Chat address your Engagement Management Challenges?

Olark and Genesys Live Chat both allow businesses to interact with customers on their websites. Olark emphasizes customer engagement and provides features like tracking website visits for personalized interactions. Genesys Live Chat focuses on delivering personalized experiences with AI-powered features. However, Olark's limited customization options and Genesys Live Chat's quick closing feature are limitations for some users.

"...I wish there were a few more features to customize the customer's interaction (required fields type things)...." Peer review by Drew B., Director of Operations, Financial Services

"...The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer...." Peer review by Anonymous Reviewer

How efficiently Does Olark and Genesys Live Chat manage your Helpdesk Management?

Olark and Genesys Live Chat are both used for help desk management, providing a way for customers to connect with support teams. Olark is a simpler solution, focusing on chat functionality, while Genesys Live Chat offers a more comprehensive platform with advanced features. Olark is often used to reduce call center volume and lower the barrier to entry for support, while Genesys Live Chat is a good option for larger organizations with high website traffic and complex support needs. One limitation of both systems is that they may not fully integrate with existing help desk software.

"...I've used it 10+ times and have always gotten an immediate response and an incredibly helpful support rep...." Peer review by Pete K., Internet

"...From the first day with nanoRep, we have noticed a dropped down in incoming emails to our support center, customers found answers as they typed in, leaving us with much less support activity...." Peer review by Avishai Avrahami, Co-Founder & CEO, WIX.com, Wix

Why is Olark and Genesys Live Chat the best choice for Communication Management?

Olark and Genesys Live Chat both allow for real-time communication with customers through their websites. Olark provides features such as automated messages, team management, and real-time reporting, while Genesys Live Chat offers email, visitor monitoring, and Twitter management. Both tools have limitations. Olark can experience delays in message sending and receiving, and Genesys Live Chat's discussion tab does not provide notifications.

"...I have used Olark in my past two companies' customer service departments (which I managed) to interact with customers in real time...." Peer review by Julieanne Faas, Head of Client Success, Soldsie

"...Also, the discussion tab available is not very useful, we do not get any notification if anybody sends a message...." Peer review by Pradeep Kumar, Senior Customer Support Executive, Betsol Software Pvt Ltd