Overview: Olark and Livechat as Live Chat Category solutions.

Olark and Livechat, both in the Live Chat solutions category, provide distinct features appealing to different business needs. Olark emphasizes customer engagement and ease of integration, making it popular with education and healthcare sectors. In contrast, Livechat excels in helpdesk management and supports larger enterprises and a wider industry range, particularly retail and internet-based services. Each software's advantages align with specific operational and business objectives, guiding users toward the system that best fits their profiles.

Olark: Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Olark and Livechat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Olark focuses on engagement management and communication management, helping users manage customer interactions effectively. read more →

Livechat emphasizes helpdesk management and customer feedback, making it essential for comprehensive customer support. read more →

Business Goals

Olark supports goals like acquiring customers and enhancing relationships, which are critical for businesses focused on growth and customer retention. read more →

Livechat facilitates enhancing customer relationships and acquiring customers, appealing to businesses seeking to improve consumer interactions and sales. read more →

Core Features

Olark offers features such as ease of migration and custom reports, beneficial for seamless integration and detailed analysis. read more →

Livechat provides advanced analytics and data import features, supporting detailed insights and data-driven decisions. read more →

Vendor Support

Olark offers robust chat support and 24/7 assistance, aligning with user needs for immediate and continuous help. read more →

Livechat excels in 24/7 support and extensive chat support, catering to users who prioritize uninterrupted assistance. read more →

Segments and Industries

Olark is widely used in education and healthcare, with a strong presence among large enterprises. read more →

Livechat is popular in retail and software industries, serving a broader range of businesses including small to large enterprises. read more →

Operational Alignment

Olark integrates smoothly into workflows for education and healthcare sectors, supporting large enterprises with easy adoption. read more →

Livechat fits seamlessly into retail and internet businesses, supporting complex operations and larger enterprise needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Olark and Livechat

How can Olark and Livechat optimize your Engagement Management Workflow?

Olark and Livechat are similar in that they both enable companies to interact with website visitors in real time. However, Olark provides more visibility into visitor browsing history, allowing for targeted engagement. Livechat offers more visual customization options for engaging customers, with various graphic elements to choose from. Both tools have limitations, such as occasional lags in communication with Livechat and a lack of certain customization features in Olark.

"...Olark live chat is great for a small business who wants to interact with their customers through a Live Chat feature...." Peer review by Brent W., Call Center Manager, Marketing and Advertising

"...LiveChat's engagement graphic have been useful in making more website visitors be aware of the presence of the LiveChat support interface...." Peer review by Anthonia Aveh, Senior Customer Service Officer, Fidelity Bank Ghana

Why is Olark and Livechat the best choice for Helpdesk Management?

Olark and Livechat are both helpdesk tools that offer basic features, but they differ in their functionality and integrations. Olark focuses on simplicity and is ideal for reducing calls to a call center, while Livechat offers more advanced features such as file sharing, chat transcripts, and social media integration. However, Livechat lacks the ability to customize messages based on visitor activity.

"...It may not be the best help desk program out there but it gives great value for its price and provides users with the basic features you expect from an help desk program...." Peer review by Abiola A.

"...We use this as a live chat feature for our Helpdesk and it has greatly improved our efficiency with customer support. . ...." Peer review by Christen S., IT Helpdesk, Education

Why is Olark and Livechat the best choice for Communication Management?

Olark and Livechat both enable real-time communication with customers on websites, reducing the need for email or phone calls. Olark focuses on automated messages and team management, while Livechat emphasizes customer insight features, such as seeing what they are typing before they send a message. However, both tools have limitations in message delivery speed and functionality.

"...Olark is easy to use and it's a great way for our company to respond to customers extremely quickly when they get stuck on our site or have a quick question, as opposed to picking up the phone or sending an email. . . ...." Peer review by Alexa L.

"...To add, LiveChat regularly publishes reference materials including blog posts, whitepapers and an interactive benchmarking report which allows up to stay up to date with the industry, implement best practices as well as benchmark ourselves against the industry...." Peer review by Verified Reviewer, Information Technology and Services

What Are the key features of Olark and Livechat for Customer Feedback Management?

Olark and Livechat both emphasize customer satisfaction as a key benefit. Olark focuses on customer feedback to improve products and services, while Livechat provides insights into customer satisfaction through data analysis and surveys. Olark's customer feedback integration is highlighted, while Livechat's data analysis and reporting features are emphasized. Livechat's limitations in reporting hot hours of support are noted.

"...If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business...." Peer review by Representative in Sales

"...If you need a more advanced that involves detailed search, custom follow-up emails (with NPS response) and detailed reporting, this may not be the best solution...." Peer review by Steffany W.