Olark vs. ProProfs Chat: Live Chat Solution Comparison 2025

Overview: Olark and ProProfs Chat as Live Chat Category solutions.

Olark and ProProfs Chat both serve the live chat market with distinct capabilities. Olark is ideal for large-scale businesses focusing on customer engagement and integration, while ProProfs Chat suits smaller enterprises aiming to enhance their social presence and leads. Your choice depends on operational scale and strategic priorities.

Olark and ProProfs Chat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Olark’s main strengths are engagement and helpdesk management, catering to businesses striving for better customer interactions and follow-ups. read more →

ProProfs Chat focuses on social media management and enhancing customer feedback, making it a choice for companies looking to capture social engagement. read more →

Business Goals

Olark supports goals like acquiring customers and improving internal communications, important for expanding businesses. read more →

ProProfs Chat aims to increase sales and enter new markets, which is valuable for growth-oriented companies. read more →

Core Features

Olark’s standout features include integration and custom reports, providing robust analytics for decision-making. read more →

ProProfs Chat emphasizes custom reports and analytics, focusing on data to drive business insights. read more →

Vendor Support

Olark offers extensive 24/7 and chat support, aligning well with users who need constant assistance. read more →

ProProfs Chat features reliable 24/7 and chat support, suitable for users with continuous support needs. read more →

Segments and Industries

The solution is widely used in education and large enterprises, reflecting its scalability for complex operations. read more →

ProProfs Chat is preferred in IT and smaller enterprises, indicating its alignment with tech-driven operations. read more →

Operational Alignment

Olark integrates well into workflows requiring comprehensive communication management in large settings. read more →

ProProfs Chat fits businesses focused on enhancing social media and lead generation, especially for smaller setups. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Olark and ProProfs Chat

What Are the key features of Olark and ProProfs Chat for Engagement Management?

Olark and ProProfs Chat both allow businesses to engage with website visitors in real time. Olark provides tools to track visitor activity and follow up after chat interactions. ProProfs Chat emphasizes customer loyalty programs and proactive outreach. Olark focuses on answering questions, while ProProfs Chat highlights features that increase conversions and sales.

"...We have integrated Olark into our eCommerce site and we are really happy with the increase in customer engagement using Olark...." Peer review by ALLY S, Auditor, Computer Software

"...but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!..." Peer review by Mike Wilk

How can Olark and ProProfs Chat enhance your Helpdesk Management process?

Olark and Proprofs Chat are both live chat software programs used for helpdesk management. Olark provides a basic, simple chat interface while Proprofs Chat offers more advanced features, such as integrations with CRM, help desk, and other business tools. Olark focuses on ease of use for basic help desk needs, while Proprofs Chat aims to increase customer engagement and improve customer service.

"...You can also check out transcripts and see when your users are most likely to engage your brand through chat, which takes the guesswork out of your call center live chat schedule...." Peer review by Kristin H., Tribeca Flashpoint Media Arts Academy

"...I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on...." Peer review by Mukesh Roy

What benefits does Olark and ProProfs Chat offer for Customer Feedback Management?

Olark and Proprofs Chat both focus on improving customer satisfaction. Olark helps businesses gather customer feedback through online chat, leading to improvements in products and services. Proprofs Chat allows for real-time feedback collection through chat and post-chat surveys, aiding in understanding customer needs. Olark emphasizes immediate feedback and response to enhance customer satisfaction. Proprofs Chat focuses on using feedback to analyze sales trigger points and redefine customer satisfaction parameters.

"...This has led to higher customer satisfaction...." Peer review by User

"...Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators performance reports, and more...." Peer review