Overview: Olark and Pure Chat as Live Chat Category solutions.

Olark excels in large enterprise engagement, especially in education industries, offering robust 24/7 support and integration capabilities. Pure Chat appeals more to smaller enterprises in IT and software sectors with strong data import functions and engaging analytics. Both cater to live chat needs but vary in scale and industry focus.

Olark and Pure Chat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Olark enables engagement and customer follow-ups, enhancing helpdesk management and communication management. read more →

Pure Chat supports engagement and contact management, also offering support for helpdesk and communication management. read more →

Business Goals

Olark helps in acquiring customers and enhancing customer relationships, with a focus on boosting sales and revenue. read more →

Pure Chat facilitates customer acquisition and relationship enhancement, with additional goals in improving communications. read more →

Core Features

Olark's standout features include ease of migration and custom reports, backed by strong integration capabilities. read more →

Pure Chat offers analytics and data import functionalities, making integrations and custom reporting notable features. read more →

Vendor Support

Olark provides comprehensive vendor support with 24/7 availability and extensive chat support options. read more →

Pure Chat offers around-the-clock vendor support focused on chat and email, with decent phone support. read more →

Segments and Industries

Olark is popular with large enterprise and educational sectors, reflecting its alignment with complex needs. read more →

Pure Chat is used by small to mid-sized enterprises, mainly in IT and computer software industries. read more →

Operational Alignment

Olark fits well into large enterprise operations, aligning with extensive use across education and health sectors. read more →

Pure Chat is suited for smaller firms, integrating smoothly with IT and software-focused workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

Read peer / expert warnings.

Support

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Olark and Pure Chat

Why is Olark and Pure Chat the best choice for Engagement Management?

Olark and Pure Chat are both live chat tools that help companies engage with customers on their websites. Olark allows for tracking customer website browsing activity, while Pure Chat enables proactive chat initiation. Olark offers more customization options for customer interactions, but Pure Chat is simpler to use. However, both tools have limitations in their integration capabilities with other software.

"...Olark is a cloud-hosted live chat system that enables companies to engage their customers on their website...." Peer review from Featured Customers

"...Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software...." Peer review from Pure Chat

How efficiently Does Olark and Pure Chat manage your Helpdesk Management?

Olark and Pure Chat are both helpdesk applications designed to provide customer support through online chat. Both applications offer basic features like chat widgets, unlimited agents, and chat transcripts. Olark is considered simpler to use, while Pure Chat provides more comprehensive features, including canned responses and pre-chat forms. A limitation of both applications is that they may not offer the full functionality of a dedicated helpdesk platform.

"...Awesome analytics too, allowing helpdesk agents trigger messages to select website visitors, thereby increasing visitors to user conversion. . ...." Peer review by Folashade A., Sales rep.

"...back!. Easy to use for sure, but the support and the help we revived getting started made it a no brainer...." Peer review by Matthew Price, Consumer Goods

Why is Olark and Pure Chat the best choice for Communication Management?

Olark and Pure Chat both facilitate real-time communication with customers through their websites. Olark offers features like automated messages and team management, while Pure Chat provides monitoring and tracking tools for business overviews. Both tools allow customers to send messages during business hours and receive immediate responses when agents are available. A limitation of both tools is the possibility of delays in message delivery and reception.

"...Easy to use + set up; great support; looks great on your website to have a live agent or for your customers to 'leave a message' without having to take the extra step of sending an email...." Peer review by Hanul L.