Comparison Summary
This comparison report of Olark vs. Rocket.Chat is based on a specific set of business needs and context. The comparison uses 4900 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Olark and Rocket.Chat
Olark, Rocket.Chat, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
Rocket.Chat focuses on Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
"Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews t...han any of our competitors in the area. Olark certainly deserves some credit for that. " - Justin Jaksha
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Olark: Live Chat Software for Sales and Customer Support
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Age
2008
Financials
SEED
SERIES A
Business Need
Total Processes
(we found evidences for)
65
38
Total Goals
(we found evidences for)
11
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Build brand awareness
- See 8 more
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
Top Channels
Channels Used
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chat
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video
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offline
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events
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trade shows
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phone calls
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on premises
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e-mail
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mobile
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Slack
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social media
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website
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support groups
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Facebook
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mobile app
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channel partners
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omnichannel
- See 14 more
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chat
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video
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offline
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events
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trade shows
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phone calls
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on premises
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e-mail
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mobile
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Slack
-
social media
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website
-
support groups
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Facebook
-
mobile app
-
channel partners
-
omnichannel
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
