Comparison Summary
This comparison report of Olark vs. SurveyMethods is based on a specific set of business needs and context. The comparison uses 4875 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Olark and SurveyMethods
Olark, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat, whereas SurveyMethods, Survio, LimeSurvey, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
SurveyMethods focuses on Customer Feedback Management with Newsletter, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.
"Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. " - Joe Hickman
"As a long term career researcher I’ve worked with several survey companies and progressed from being a client services manager with AC Nielsen (in the age of the dinosaurs) through to more recently being country manager for NFO research and later Ge...neral Manager for TNS. The old world centred on ownership of the data collection process. SurveyMethods is part of the new world and provides an accessible and very affordable vehicle for setting up surveys, gathering and collating information. Survey Methods is excellent for use with pre-qualified respondent samples such as email membership lists and does not require specialist knowledge or training to use. " - Peter Adams
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About
Olark: Live Chat Software for Sales and Customer Support
SurveyMethods | Online Survey Software | Data Analysis ...
Age
2008
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
65
33
Total Goals
(we found evidences for)
11
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Build brand awareness
- See 8 more
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Improve internal communications
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Scale best practices
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Launch new products
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Enhance customer relationships
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Improve brand engagement
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Build brand awareness
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Increase sales & revenue
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Acquire customers
- See 5 more
Top Channels
Channels Used
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newsletter
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e-mail
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social media
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phone calls
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website
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Facebook
- See 3 more
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newsletter
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e-mail
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social media
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phone calls
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website
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Facebook
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
