cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Onbase by Hyland vs Newgen OmniDocs Contextual Content Services (ECM): 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Onbase by Hyland low Failure Risk for Newgen OmniDocs Contextual Content Services (ECM) low
Know More

Comparison Summary

This comparison report of Onbase by Hyland vs. Newgen OmniDocs Contextual Content Services (ECM) is based on a specific set of business needs and context. The comparison uses 5254 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Onbase by Hyland and Newgen OmniDocs Contextual Content Services (ECM)

Onbase by Hyland, Newgen OmniDocs Contextual Content Services (ECM), DocuWare, DocStar ECM, etc., belong to a category of solutions that help Content Management Systems. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Onbase by Hyland covers Workflow Management, Content Management, Sales Document Management, Helpdesk Management with Phone Calls, etc.

Newgen OmniDocs Contextual Content Services (ECM) focuses on Content Management with Omnichannel, Engagement Management with Omnichannel, Sales Document Management, Collaboration with Mobile, etc.

"Our OnBase system has assisted with getting better billing accuracy. Before OnBase, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too. " - Carl Fravel

"With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in t...heir preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user . . . " - Vinodanand Jha

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Onbase by Hyland

Focus area

Software Failure Risk

  • low

logo Newgen OmniDocs Contextual Content Services (ECM)

Focus area

Newgen OmniDocs Contextual Content Services (ECM) is better than Onbase by Hyland for

Software Failure Risk

  • low

About

Enterprise information platform designed to manage content, processes and cases.

Anytime-anywhere content access and document management

Age

1991

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

42

72

Total Goals
(we found evidences for)

8

13

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (135)

Read Reviews (62)

content management

Read Reviews (54)

Read Reviews (188)

content sharing

Read Reviews (4)

Read Reviews (8)

content publishing

Read Reviews (2)

Read Reviews (4)

searching for content

Read Reviews (1)

Read Reviews (40)

content curation

Read Reviews (1)

Read Reviews (35)

sales document management

Read Reviews (31)

Read Reviews (105)

contract management

Read Reviews (10)

Read Reviews (71)

digital signature

Read Reviews (9)

Read Reviews (15)

proposal & quote management

Read Reviews (5)

Read Reviews (14)

document sharing

Read Reviews (4)

Read Reviews (3)

helpdesk management

Read Reviews (19)

Read Reviews (5)

customer case management

Read Reviews (9)

Read Reviews (47)

training & onboarding

Read Reviews (4)

Read Reviews (57)

campaign management

Read Reviews (3)

Read Reviews (7)

billing and invoice management

Read Reviews (3)

Read Reviews (1)

knowledge management

Read Reviews (3)

Read Reviews (24)

engagement management

Read Reviews (3)

Read Reviews (113)

engaging and following up

Read Reviews (1)

Read Reviews (67)

products & pricelist management

Read Reviews (2)

Read Reviews (3)

customer feedback management

Read Reviews (2)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (4)

revenue cycle management

Read Reviews (2)

Read Reviews (1)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (2)

lead qualification

Read Reviews (1)

Read Reviews (2)

business development

Read Reviews (1)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (15)

sending & publishing communications

Read Reviews (0)

Read Reviews (14)

communication management

Read Reviews (0)

Read Reviews (53)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (15)

sending & publishing communications

Read Reviews (0)

Read Reviews (14)

engaging on social media

Read Reviews (0)

Read Reviews (10)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

social media analytics

Read Reviews (0)

Read Reviews (6)

social media management

Read Reviews (0)

Read Reviews (38)

engaging on social media

Read Reviews (0)

Read Reviews (10)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

social media analytics

Read Reviews (0)

Read Reviews (6)

competitive intelligence

Read Reviews (0)

Read Reviews (10)

compliance & governance

Read Reviews (0)

Read Reviews (8)

conversion management

Read Reviews (0)

Read Reviews (5)

distribution management

Read Reviews (0)

Read Reviews (4)

contact list management

Read Reviews (0)

Read Reviews (4)

lifetime value management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

opportunity management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Grow market share

  • Manage risk

  • See 5 more

  • Enhance customer relationships

  • Manage risk

  • Improve ROI

  • Increase sales & revenue

  • Acquire customers

  • Improve visibility

  • Establish thought leadership

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Grow market share

  • Improve efficiency

  • Improve digital and social presence

  • See 10 more

Top Channels

Channels Used

  • omnichannel

  • social media

  • user generated content

  • blogs

  • mobile

  • video

  • mobile app

  • Twitter

  • out of home

  • brochure

  • e-mail

  • phone calls

  • website

  • chat

  • offline

  • text SMS

  • point of sale

  • games

  • on premises

  • Facebook

  • See 17 more

  • omnichannel

  • social media

  • user generated content

  • blogs

  • mobile

  • video

  • mobile app

  • Twitter

  • out of home

  • brochure

  • e-mail

  • phone calls

  • website

  • chat

  • offline

  • text SMS

  • point of sale

  • games

  • on premises

  • Facebook

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting