Onbase by Hyland Overview

OnBase by Hyland unites critical systems and information for managing content, processes, and cases. It serves as a comprehensive content services platform.

Use Cases

Customers recommend Workflow Management, Content Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Onbase by Hyland.

Other use cases:

  • Helpdesk Management
  • Customer Case Management
  • Training & Onboarding
  • Campaign Management
  • Collaboration
  • Billing And Invoice Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Onbase by Hyland.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Manage Risk
See all business priorities See less business priorities

Onbase by Hyland Use-Cases and Business Priorities: Customer Satisfaction Data

Onbase by Hyland works with different mediums / channels such as Phone Calls.

Onbase by Hyland's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Onbase by Hyland support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Onbase by Hyland analytics capabilities include Analytics, and Custom Reports.

Reviews

"OnBase Workflow and WorkView provide clearer communication with our transportation vendors. We retired the old system." - Matt McLaughlin

Onbase by Hyland, Strapi, AgilityCMS, Docsvault, Wordable, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Onbase by Hyland

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Manufacturing

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Onbase by Hyland is popular in Government Administration, Transportation/Trucking/Railroad, and Manufacturing and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Onbase by Hyland Use Cases

Why is Onbase by Hyland the best choice for Workflow Management?

What makes Onbase by Hyland ideal for Content Management?

How efficiently Does Onbase by Hyland manage your Sales Document Management?

What Are the key features of Onbase by Hyland for Helpdesk Management?

How can Onbase by Hyland optimize your Customer Case Management Workflow?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Onbase by Hyland solved their Content Management Systems needs. Cuspera uses 1375 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Matt McLaughlin

System Coordinator

Priority Health

OnBase Workflow and WorkView provide clearer communication with our transportation vendors. We retired the old system. Testimonial By Matt McLaughlin
Onbase by Hyland testimonial

Sean Lemon

National project manager

UFP

Usually what comes up in our discussions is an Access database or spreadsheets managed by many people. When I hear that, I think OnBase. Testimonial By Sean Lemon
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Matt McLaughlin

System Coordinator

Priority Health

OnBase Workflow and WorkView provide clearer communication with our transportation vendors. We retired the old system. Testimonial By Matt McLaughlin
Onbase by Hyland testimonial

Sean Lemon

National project manager

UFP

Usually what comes up in our discussions is an Access database or spreadsheets managed by many people. When I hear that, I think OnBase. Testimonial By Sean Lemon
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts

Case Studies

Government Administration

CASE STUDY Virginia Department of Motor Vehicles (DMV)

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

Financial Services

CASE STUDY BBVA

Hyland Nuxeo helped BBVA unify document management across many countries. BBVA needed to move millions of documents from old systems to a new, fast, and secure platform. Nuxeo was chosen for its flex...ibility and strong performance. BBVA used Nuxeo in a private cloud with fast backup to public cloud. The system supports heavy workloads, fast searches, and workflow automation. BBVA now has a scalable, high-performance solution for global document management.

Insurance

CASE STUDY ASEFA

Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution centralized document management and automated workflow...s. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.

Education

CASE STUDY University of Notre Dame

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

Financial Services

CASE STUDY Toyota Financial Services

OnBase helped Toyota Financial Services automate document workflows. The company faced slow, manual processes that caused errors and long response times. OnBase automated document capture, management..., and access, integrating with existing systems. Staff time spent on operations dropped by 60%. Customer response times improved, boosting satisfaction and reducing cancellations.

Government Administration

CASE STUDY Caixa Andorrana de la Seguridad Social (CASS)

Hyland Alfresco helped Caixa Andorrana de la Seguridad Social (CASS) modernize and automate key processes for healthcare, pensions, and social benefits. CASS faced challenges with limited resources, ...complex international agreements, and outdated technology. The solution unified systems with a secure, scalable platform, integrating content management, BPM, and electronic signatures. CASS improved compliance, security, and process speed, supporting international collaboration and future growth.

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Hyland OnBase Workflow Automation

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Frequently Asked Questions(FAQ)

for Onbase by Hyland

What is Onbase by Hyland?

Onbase by Hyland is a single enterprise content management software designed to provide a centralized and secure location for critical business content. it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. It helps to increase productivity, deliver excellent customer service and reduce risk across entire enterprise

The key features of OnBase include management of enterprise content, file sync and share, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more.

OnBase centralizes important business content in one secure location and then delivers relevant information to the user when they need it, wherever they are. OnBase solutions can include mobile access, integrate with user applications and be deployed in the cloud- all on a secure platform.

What is Onbase by Hyland used for?

Onbase by Hyland is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Content Management and Sales Document Management .

What are the top features of Onbase by Hyland?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of Onbase by Hyland.

Who uses Onbase by Hyland?

Onbase by Hyland is used by Government Administration, Transportation/Trucking/Railroad and Manufacturing among other industries.

What are Onbase by Hyland alternatives?

Strapi, AgilityCMS, Docsvault and Wordable are popular alternatives for Onbase by Hyland.

Where is Onbase by Hyland located?

Onbase by Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Onbase by Hyland for workflow management and content management

Onbase by Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.35/5 ★

Read Reviews (15)
Custom Reports

4.31/5 ★

Read Reviews (118)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.35/5 ★

Read Reviews (15)
Custom Reports

4.31/5 ★

Read Reviews (118)

Software Failure Risk Guidance

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for Onbase by Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Onbase by Hyland

Hyland Software, Inc News

Product

Hyland Unveils Agent Builder: Revolutionizing Business Workflows with AI-Powered Multiagent Collaboration - PR Newswire

Hyland has launched Agent Builder, a tool within its Content Innovation Cloud, to help organizations create and deploy AI-powered enterprise agents. These agents enhance workflow efficiency and decision-making across industries like finance and healthcare. Agent Builder offers a low-code environment, seamless integration with existing systems, and supports scalable human oversight. It aims to automate complex tasks, reduce manual processing, and improve compliance.

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - Eastern Progress

Hyland has appointed Nanette Lazina as Senior Vice President of Global Channels and OEMs. With over 20 years of experience, Lazina will lead the strategic execution of Hyland's partner program to align with global growth objectives. Her previous role at SAP involved driving revenue growth through strategic partnerships, which she aims to replicate at Hyland.

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - The Malaysian Reserve

Nanette Lazina has been appointed as Senior Vice President, Global Channels and OEMs at Hyland Software, strengthening the companys leadership for partner and OEM strategy in enterprise content management.

Product

Hyland Launches Agentic Document Processing to Drive End-to-End Business Automation with Semantic, Context-Aware Intelligence

Hyland Software has launched its agentic document processing solution, expanding its Content Innovation Cloud with advanced generative AI. This new product enables autonomous understanding and action on unstructured data, moving beyond traditional intelligent document processing. Designed for sectors like healthcare, financial services, government, and insurance, it delivers semantic, context-aware automation to streamline complex business workflows.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A