Comparison Summary
This comparison report of OneDesk vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 4185 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing OneDesk and BMC Helix ITSM
OneDesk, BigTime Software, eSUB Construction Software, etc., belong to a category of solutions that help Project Management, whereas BMC Helix ITSM, CRMdesk, Track-It!, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OneDesk covers Workflow Management, Helpdesk Management, Communication Management with E-Mail, Engagement Management, etc.
BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Project Management and Helpdesk Software
BMC Helix ITSM Capabilities - BMC Software
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
49
35
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Build brand awareness
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Improve visibility
- See 3 more
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Scale best practices
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
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Improve visibility
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Improve ROI
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
