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OneDesk vs BMC Helix ITSM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for OneDesk low Failure Risk for BMC Helix ITSM low
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Comparison Summary

This comparison report of OneDesk vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 4185 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing OneDesk and BMC Helix ITSM

OneDesk, BigTime Software, eSUB Construction Software, etc., belong to a category of solutions that help Project Management, whereas BMC Helix ITSM, CRMdesk, Track-It!, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

OneDesk covers Workflow Management, Helpdesk Management, Communication Management with E-Mail, Engagement Management, etc.

BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo OneDesk

Focus area

Software Failure Risk

  • low

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

About

Project Management and Helpdesk Software

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

49

35

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (191)

Read Reviews (30)

helpdesk management

Read Reviews (136)

Read Reviews (67)

communication management

Read Reviews (59)

Read Reviews (15)

sending & publishing communications

Read Reviews (42)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (6)

Read Reviews (6)

knowledge management

Read Reviews (31)

Read Reviews (27)

engagement management

Read Reviews (28)

Read Reviews (10)

engaging and following up

Read Reviews (12)

Read Reviews (8)

sales document management

Read Reviews (15)

Read Reviews (4)

contract management

Read Reviews (9)

Read Reviews (2)

proposal & quote management

Read Reviews (4)

Read Reviews (2)

digital signature

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (15)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (9)

training & onboarding

Read Reviews (14)

Read Reviews (4)

products & pricelist management

Read Reviews (9)

Read Reviews (5)

lifetime value management

Read Reviews (6)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (12)

monitoring social media

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (4)

Read Reviews (1)

content curation

Read Reviews (3)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (2)

customer case management

Read Reviews (3)

Read Reviews (2)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Improve visibility

  • See 3 more

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting