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OneDesk vs ManageEngine ServiceDesk Plus: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for OneDesk low Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

This comparison report of OneDesk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 4961 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing OneDesk and ManageEngine ServiceDesk Plus

OneDesk, BigTime Software, eSUB Construction Software, etc., belong to a category of solutions that help Project Management, whereas ManageEngine ServiceDesk Plus, SysAid, Mojo Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

OneDesk covers Workflow Management, Helpdesk Management, Communication Management with E-Mail, Engagement Management, etc.

ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo OneDesk

Focus area

Software Failure Risk

  • low

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than OneDesk for

Software Failure Risk

  • low

About

Project Management and Helpdesk Software

Service desk software to supercharge IT help desk

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

49

43

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (191)

Read Reviews (55)

helpdesk management

Read Reviews (136)

Read Reviews (332)

communication management

Read Reviews (59)

Read Reviews (22)

sending & publishing communications

Read Reviews (42)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (6)

Read Reviews (3)

knowledge management

Read Reviews (31)

Read Reviews (64)

engagement management

Read Reviews (28)

Read Reviews (16)

engaging and following up

Read Reviews (12)

Read Reviews (10)

sales document management

Read Reviews (15)

Read Reviews (72)

contract management

Read Reviews (9)

Read Reviews (69)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

digital signature

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (15)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (14)

training & onboarding

Read Reviews (14)

Read Reviews (7)

products & pricelist management

Read Reviews (9)

Read Reviews (16)

lifetime value management

Read Reviews (6)

Read Reviews (2)

generation of new leads

Read Reviews (5)

Read Reviews (1)

social media management

Read Reviews (4)

Read Reviews (0)

monitoring social media

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (4)

Read Reviews (3)

content curation

Read Reviews (3)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (5)

customer case management

Read Reviews (3)

Read Reviews (2)

revenue cycle management

Read Reviews (2)

Read Reviews (1)

relationship management

Read Reviews (2)

Read Reviews (1)

follower management

Read Reviews (0)

Read Reviews (9)

sales call management

Read Reviews (0)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (5)

trade show marketing

Read Reviews (0)

Read Reviews (5)

license management

Read Reviews (0)

Read Reviews (5)

category management

Read Reviews (0)

Read Reviews (3)

rating and review management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Improve visibility

  • See 3 more

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting