Comparison Summary
This comparison report of OpenText CEM vs. OpenText Explore is based on a specific set of business needs and context. The comparison uses 251 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing OpenText CEM and OpenText Explore
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OpenText CEM covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Social Media Management, Helpdesk Management with Phone Calls, etc.
OpenText Explore focuses on Engagement Management with Phone Calls, Social Media Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Management CEM Software | OpenText
Voice of The Customer Tools - Speech Analytics Software | OpenText
Financials
Business Need
Total Processes
(we found evidences for)
23
12
Total Goals
(we found evidences for)
4
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Launch new products
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Increase sales & revenue
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Acquire customers
- See 1 more
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Increase sales & revenue
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Enhance customer relationships
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Enter new markets internationally or locally
Top Channels
Channels Used
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phone calls
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chat
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social media
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omnichannel
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mobile
- See 2 more
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phone calls
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chat
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social media
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omnichannel
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mobile
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
