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Opiniator vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Opiniator medium Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of Opiniator vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 2032 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Opiniator and Customer Thermometer

Opiniator, and Customer Thermometer belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Opiniator covers Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opi...niator into our performance contract with them. Overall we have been very pleased with the service, staff and the results of the system. " - Crystal Underwood

"It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it o...n to our field team, so that they know where to target next. " - Matt Gould

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Opiniator

Focus area

Software Failure Risk

  • medium

logo Customer Thermometer

Focus area

Customer Thermometer is better than Opiniator for

Software Failure Risk

  • low

About

Customer feedback platform that captures ratings, comments and feedback

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

19

46

Total Goals
(we found evidences for)

3

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (35)

Read Reviews (300)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (52)

measuring net promoter score

Read Reviews (2)

Read Reviews (57)

helpdesk management

Read Reviews (10)

Read Reviews (75)

rating and review management

Read Reviews (6)

Read Reviews (22)

engagement management

Read Reviews (2)

Read Reviews (57)

engaging and following up

Read Reviews (2)

Read Reviews (42)

sales document management

Read Reviews (1)

Read Reviews (18)

contract management

Read Reviews (1)

Read Reviews (7)

digital signature

Read Reviews (1)

Read Reviews (8)

communication management

Read Reviews (1)

Read Reviews (27)

sending & publishing communications

Read Reviews (1)

Read Reviews (27)

contact list management

Read Reviews (1)

Read Reviews (21)

loyalty management

Read Reviews (1)

Read Reviews (3)

competitive intelligence

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (3)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (8)

training & onboarding

Read Reviews (0)

Read Reviews (4)

customer case management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting