Comparison Summary
This comparison report of Opiniator vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 420 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Opiniator and ServiceGuru Kiosk
Opiniator, and ServiceGuru Kiosk belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Opiniator covers Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.
ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.
"We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opi...niator into our performance contract with them. Overall we have been very pleased with the service, staff and the results of the system. " - Crystal Underwood
"Since we have implemented ServiceGuru it has helped drive the support staff (MA's and PSR's) to go above and beyond which has been great! Patients have liked giving their feedback and knowing their opinion matters to us. " - Karen C.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback platform that captures ratings, comments and feedback
Customer Service Review Tool to Collect and Measure Reviews at the Point of Service
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
19
12
Total Goals
(we found evidences for)
3
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve digital and social presence
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Enhance customer relationships
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Grow market share
Top Channels
Channels Used
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
