Comparison Summary
Introducing Opiniator and Thematic
Opiniator, and Thematic belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Opiniator covers Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.
Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
"AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we... are doing, but also gave us the opportunity to use the metrics to reassure new customers that our staff is capable of servicing them well, no matter what proximity they are to us. " - Deanna Meadows
"It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. " - Ajantha Suriyanarayanan
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback platform that captures ratings, comments and feedback
Feedback Analysis Platform to Unlock the value of product
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
19
37
Total Goals
(we found evidences for)
3
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
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Top Channels
Channels Used
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phone calls
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chat
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social media
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promotions
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offline
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point of sale
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LinkedIn
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e-mail
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user generated content
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blogs
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mobile
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trade shows
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mobile app
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website
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on premises
- See 12 more
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phone calls
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chat
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social media
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promotions
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offline
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point of sale
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LinkedIn
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e-mail
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user generated content
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blogs
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mobile
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trade shows
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mobile app
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website
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on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
