cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Opiniator vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Opiniator medium Failure Risk for Thematic low
Know More

Comparison Summary

This comparison report of Opiniator vs. Thematic is based on a specific set of business needs and context. The comparison uses 1553 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Opiniator and Thematic

Opiniator, and Thematic belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Opiniator covers Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

"With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any co...ncerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system. " - Kirk Hutchison

"The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right. " - Sam Gribben

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Opiniator

Focus area

Software Failure Risk

  • medium

logo Thematic

Focus area

Software Failure Risk

  • low

About

Customer feedback platform that captures ratings, comments and feedback

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

19

37

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (35)

Read Reviews (207)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (9)

measuring net promoter score

Read Reviews (2)

Read Reviews (90)

helpdesk management

Read Reviews (10)

Read Reviews (23)

rating and review management

Read Reviews (6)

Read Reviews (11)

engagement management

Read Reviews (2)

Read Reviews (24)

engaging and following up

Read Reviews (2)

Read Reviews (16)

loyalty management

Read Reviews (1)

Read Reviews (3)

customise loyalty program

Read Reviews (1)

Read Reviews (3)

market research

Read Reviews (0)

Read Reviews (17)

social media analytics

Read Reviews (0)

Read Reviews (12)

social media management

Read Reviews (0)

Read Reviews (12)

social media analytics

Read Reviews (0)

Read Reviews (12)

sales review & feedback

Read Reviews (0)

Read Reviews (7)

workflow management

Read Reviews (0)

Read Reviews (6)

generation of new leads

Read Reviews (0)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting