Guiding you to choose between osTicket vs. Spiceworks IT Help Desk: 2024

Comparison Summary

osTicket: osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.

Spiceworks IT Help Desk: Spiceworks IT Help Desk software offers cloud-based ticket management with AI-driven insights for IT professionals. It facilitates efficient problem tracking, user verification, and performance metrics.

osTicket and Spiceworks IT Help Desk: Customer Satisfaction Data

Most deployed common Use Cases for osTicket and Spiceworks IT Help Desk

What benefits does osTicket and Spiceworks IT Help Desk offer for Helpdesk Management?

Osticket and Spiceworks are both free help desk management systems designed for managing IT support requests. Osticket offers open-source software, allowing for customization, while Spiceworks is a commercial product with a focus on ease of use and integration with other systems. Osticket has a wider range of features, including IT asset management, while Spiceworks excels at email integration and automatic ticket assignment. Both tools are limited in their ability to handle large numbers of users and complex environments.

"...love it Free and Great helpdesk software ! ...." Peer review by Adam P., IT Manager, Legal Services

"...It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal...." Peer review by Richard, IT Mgr, Zounds Hearing

What benefits does osTicket and Spiceworks IT Help Desk offer for Knowledge Management?

Osticket and Spiceworks both provide knowledge base features for their users. Osticket allows users to customize their knowledge base content, while Spiceworks provides a broader knowledge base with a larger collection of information. Osticket offers a more limited knowledge base functionality compared to Spiceworks.

"...For example, you can customize the user support like email sents, knowledge based or FAQ in front of the report ticket dashboard. ...." Peer review by Gerson O., System Administrator, Computer Software

"...You can easily keep track of Hardware, Software, Licensing, Tickets, a Knowledge Base of previous issues, Purchasing history, Reporting...." Peer review by Tony B., IT Specialist, Consumer Goods

Why is osTicket and Spiceworks IT Help Desk the best choice for Communication Management?

Osticket and Spiceworks It Help Desk both enable users to submit tickets through email, which the software then automatically processes and tracks. Osticket focuses primarily on ticket tracking and email communication, while Spiceworks It Help Desk provides additional features like inventory management and network monitoring. Spiceworks It Help Desk has limitations, such as occasional email sending issues and challenges with inventorying all devices.

"...We needed a program that would allow our customers to create tickets when they had to request support of any kind, instead of sending us emails directly...." Peer review by Jorge C, Asesor de Operaciones

"...Give the users an option to submit tickets by sending an email to a particular address...." Peer review by John S., Assistant Manager, Network/IT, Pharmaceuticals