Comparison Summary
This comparison report of OTRS vs. NinjaOne (formerly NinjaRMM) is based on a specific set of business needs and context. The comparison uses 2760 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing OTRS and NinjaOne (formerly NinjaRMM)
OTRS, NinjaOne (formerly NinjaRMM), Azuredesk, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OTRS covers Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
NinjaOne (formerly NinjaRMM) focuses on Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
NinjaOne (formerly NinjaRMM)
Focus area
NinjaOne (formerly NinjaRMM) is better than OTRS for
Software Failure Risk
About
Ticket System and Helpdesk Software | OTRS
Top rated UEM & IT Management Software
Financials
IPO
SERIES C
Business Need
Total Processes
(we found evidences for)
39
34
Total Goals
(we found evidences for)
7
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Scale best practices
-
Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Manage risk
-
Enter new markets internationally or locally
- See 4 more
-
Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Grow market share
-
Improve efficiency
-
Increase sales & revenue
-
Improve ROI
-
Enter new markets internationally or locally
- See 5 more
Top Channels
Channels Used
-
phone calls
-
e-mail
-
channel partners
-
promotions
-
website
-
chat
- See 3 more
-
phone calls
-
e-mail
-
channel partners
-
promotions
-
website
-
chat
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
