Comparison Summary
This comparison report of Outreach vs. Freshdesk Customer Success is based on a specific set of business needs and context. The comparison uses 15875 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Outreach and Freshdesk Customer Success
Outreach, Salesloft, Mailshake, etc., belong to a category of solutions that help Sales Engagement, whereas Freshdesk Customer Success, ChurnZero, Totango, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Outreach covers Engagement Management with E-Mail, Communication Management with E-Mail, Lead Engagement with E-Mail, Sales Call Management with Phone Calls, etc.
Freshdesk Customer Success focuses on Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.
"Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera. " - Lars Nilssen
"We needed a tool to help us organize, track, and support our customers in a proactive manner. " - Appcues
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Outreach | Sales Engagement Platform, Sales Automation Software
Customer Success Software to strengthen customer relationships
Age
2013
2010
Financials
SERIES E
SERIES H
Business Need
Total Processes
(we found evidences for)
125
39
Total Goals
(we found evidences for)
17
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enhance customer relationships
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Improve ROI
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Improve efficiency
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
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Shorten ramp up time
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Establish thought leadership
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Launch new products
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Improve consistency
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Grow market share
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Improve visibility
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Improve stakeholder relations
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Improve digital and social presence
- See 14 more
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Enhance customer relationships
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Acquire customers
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Increase customer life time value
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Increase sales & revenue
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Manage risk
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Scale best practices
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Improve consistency
-
Improve efficiency
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Improve ROI
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Launch new products
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Establish thought leadership
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Enter new markets internationally or locally
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Improve navigation
- See 10 more
Top Channels
Channels Used
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e-mail
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games
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phone calls
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promotions
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chat
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offline
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point of sale
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user generated content
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blogs
- See 6 more
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e-mail
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games
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phone calls
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promotions
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chat
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offline
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point of sale
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user generated content
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blogs
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
