Comparison Summary
Introducing Panviva and livepro
Panviva, and livepro belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Panviva covers Helpdesk Management with Phone Calls, Knowledge Management, Engagement Management, Training & Onboarding with Phone Calls, etc.
livepro focuses on Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.
"Now that we’ve got this ownership and feedback process, we can really maintain this program. It’s taken on a whole different approach from what we did in the past.” " - Jim Lavery
"We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that... is the most important thing for a KM system. " - Libby Ewing-Jarvie
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Knowledge Management - Connect, Collaborate and Communicate
livepro: Customer Experience Knowledge Management
Age
2010
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
36
41
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve consistency
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Scale best practices
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Launch new products
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Improve internal communications
- See 5 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve ROI
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Launch new products
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Improve internal communications
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Improve consistency
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Improve navigation
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Improve efficiency
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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promotions
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support groups
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video
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offline
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on premises
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website
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e-mail
- See 7 more
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phone calls
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user generated content
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blogs
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promotions
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support groups
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video
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offline
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on premises
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website
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e-mail
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
