Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 1674 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and CiviCRM
Pega Customer Engagement Suite, and CiviCRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.
"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz
"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Open source CRM software for nonprofits
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
49
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Scale best practices
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Launch new products
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Grow market share
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Enhance customer relationships
- See 1 more
Top Channels
Channels Used
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offline
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causes and charity
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e-mail
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newsletter
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promotions
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website
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phone calls
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user generated content
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blogs
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point of sale
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mobile
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events
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trade shows
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print media
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magazine
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chat
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video
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mobile app
- See 15 more
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offline
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causes and charity
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e-mail
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newsletter
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promotions
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website
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phone calls
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user generated content
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blogs
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point of sale
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mobile
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events
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trade shows
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print media
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magazine
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chat
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video
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mobile app
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
