Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. FLG is based on a specific set of business needs and context. The comparison uses 1714 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and FLG
Pega Customer Engagement Suite, and FLG belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
FLG focuses on Engagement Management, Generation Of New Leads with Text SMS, Workflow Management with E-Mail, Social Media Management, etc.
"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor
"Fantastic System. I have used various different CRM systems over the years but FLG has functionalities that none of the others do. Our Account Manager Dan has been a great help from start to finish and is always on the other end of the phone when ne...eded. Thanks Guys! " - William Gibson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Online CRM for SMEs that manage leads and automate customer touchpoints
Age
2017
Financials
IPO
NA
Business Need
Total Processes
(we found evidences for)
23
51
Total Goals
(we found evidences for)
8
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve internal communications
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Launch new products
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Grow market share
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Improve ROI
- See 4 more
Top Channels
Channels Used
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text SMS
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phone calls
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e-mail
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user generated content
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blogs
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website
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mobile
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offline
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social media
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point of sale
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newsletter
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games
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on premises
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review sites
- See 11 more
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text SMS
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phone calls
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e-mail
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user generated content
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blogs
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website
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mobile
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offline
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social media
-
point of sale
-
newsletter
-
games
-
on premises
-
review sites
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
