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Pega Customer Engagement Suite vs Gold-Vision CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for Gold-Vision CRM low
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. Gold-Vision CRM is based on a specific set of business needs and context. The comparison uses 1391 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and Gold-Vision CRM

Pega Customer Engagement Suite, and Gold-Vision CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

Gold-Vision CRM focuses on Communication Management with E-Mail, Engagement Management, Campaign Management with E-Mail, Sales Document Management, etc.

"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure

"Gold-Vision is very intuitive. The learning curve for the sales team was kept to a minimum. " - STEVEN PERKINS

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo Gold-Vision CRM

Focus area

Gold-Vision CRM is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

A complete CRM solution, highly configurable and scales in-line with business needs.

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

54

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (30)

engaging and following up

Read Reviews (21)

Read Reviews (24)

helpdesk management

Read Reviews (10)

Read Reviews (11)

communication management

Read Reviews (9)

Read Reviews (33)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (29)

workflow management

Read Reviews (6)

Read Reviews (8)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (3)

identify target customers

Read Reviews (3)

Read Reviews (2)

customer feedback management

Read Reviews (4)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (2)

campaign management

Read Reviews (2)

Read Reviews (27)

personalized marketing

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (4)

training & onboarding

Read Reviews (1)

Read Reviews (9)

proposal & quote management

Read Reviews (0)

Read Reviews (21)

sales document management

Read Reviews (0)

Read Reviews (22)

proposal & quote management

Read Reviews (0)

Read Reviews (21)

contact list management

Read Reviews (0)

Read Reviews (12)

generation of new leads

Read Reviews (0)

Read Reviews (8)

pipeline management

Read Reviews (0)

Read Reviews (7)

business development

Read Reviews (0)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (2)

social media analytics

Read Reviews (0)

Read Reviews (2)

content curation

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (2)

content curation

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Build brand awareness

  • Improve consistency

  • Grow market share

  • Scale best practices

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • user generated content

  • blogs

  • social media

  • website

  • point of sale

  • trade shows

  • mass media

  • events

  • promotions

  • See 9 more

  • e-mail

  • phone calls

  • offline

  • user generated content

  • blogs

  • social media

  • website

  • point of sale

  • trade shows

  • mass media

  • events

  • promotions

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting