Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Gold-Vision CRM is based on a specific set of business needs and context. The comparison uses 1391 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Gold-Vision CRM
Pega Customer Engagement Suite, and Gold-Vision CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Gold-Vision CRM focuses on Communication Management with E-Mail, Engagement Management, Campaign Management with E-Mail, Sales Document Management, etc.
"Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. " - Sandra Lenis
"Since all of the managers are now using Gold-Vision, myself and others have access to all the information we need in a centralized database. " - Rob Williams
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gold-Vision CRM
Focus area
Gold-Vision CRM is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
A complete CRM solution, highly configurable and scales in-line with business needs.
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
54
Total Goals
(we found evidences for)
8
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Acquire customers
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Improve internal communications
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Enhance customer relationships
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Improve ROI
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Increase sales & revenue
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Build brand awareness
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Improve consistency
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Grow market share
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Scale best practices
- See 6 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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user generated content
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blogs
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social media
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website
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point of sale
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trade shows
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mass media
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events
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promotions
- See 9 more
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e-mail
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phone calls
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offline
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user generated content
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blogs
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social media
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website
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point of sale
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trade shows
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mass media
-
events
-
promotions
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
