Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Keela is based on a specific set of business needs and context. The comparison uses 1630 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Keela
Pega Customer Engagement Suite, and Keela belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Keela focuses on Engagement Management with Offline, Communication Management with E-Mail, Contact List Management with E-Mail, Campaign Management with E-Mail, etc.
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro
"We’re making more use of Keela’s artificial intelligence features, Since we figured out how to use Smart Ask in the emails, I’m not worried [about trying to get subscribers to donate on our website]. They can do it right from the emails, and I like ...that it changes the donation amount in the form based on their interactions with us. And it works; it’s given us better results than we’d have gotten from a generic donation form. " - Doug Keesey
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
The Fundraising CRM for Nonprofits
Age
2017
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
23
42
Total Goals
(we found evidences for)
8
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Increase sales & revenue
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Improve internal communications
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Enhance customer relationships
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase average basket value
- See 4 more
Top Channels
Channels Used
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e-mail
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offline
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causes and charity
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website
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mobile
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social media
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point of sale
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on premises
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user generated content
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blogs
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promotions
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phone calls
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mobile app
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events
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trade shows
- See 12 more
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e-mail
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offline
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causes and charity
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website
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mobile
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social media
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point of sale
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on premises
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user generated content
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blogs
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promotions
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phone calls
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mobile app
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events
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trade shows
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
