Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Market Leader is based on a specific set of business needs and context. The comparison uses 1376 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Market Leader
Pega Customer Engagement Suite, and Market Leader belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Market Leader focuses on Engagement Management with E-Mail, Generation Of New Leads with Website, Contact List Management with E-Mail, Conversion Management with E-Mail, etc.
"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure
"We’re capturing leads from all over the country, thanks to the competitive advantage that Market Leader gives us. Market Leader Business Suite is the best tool out there and providing leads is what keeps agents with our office. " - Mandy Fulford
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Market Leader
Focus area
Market Leader is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Real Estate CRM Software pioneer in lead generation and contact management systems
Age
2017
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
23
61
Total Goals
(we found evidences for)
8
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Acquire customers
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Enhance customer relationships
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Enter new markets internationally or locally
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Improve digital and social presence
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Scale best practices
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Improve ROI
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Grow market share
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Increase sales & revenue
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Launch new products
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Build brand awareness
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Improve efficiency
- See 8 more
Top Channels
Channels Used
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e-mail
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social media
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website
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Facebook
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phone calls
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video
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LinkedIn
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text SMS
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newsletter
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user generated content
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blogs
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promotions
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offline
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on premises
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games
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Instagram
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Twitter
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mobile
- See 15 more
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e-mail
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social media
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website
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Facebook
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phone calls
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video
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LinkedIn
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text SMS
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newsletter
-
user generated content
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blogs
-
promotions
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offline
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on premises
-
games
-
Instagram
-
Twitter
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mobile
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
