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Pega Customer Engagement Suite vs Market Leader: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for Market Leader medium
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. Market Leader is based on a specific set of business needs and context. The comparison uses 1376 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and Market Leader

Pega Customer Engagement Suite, and Market Leader belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

Market Leader focuses on Engagement Management with E-Mail, Generation Of New Leads with Website, Contact List Management with E-Mail, Conversion Management with E-Mail, etc.

"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz

"I’ve been a REALTOR® for less than a year, and I’ve been buying leads from Market Leader and don’t intend to ever stop doing that. I want to be able to buy even more! " - Andrea Watkins

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo Market Leader

Focus area

Market Leader is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Real Estate CRM Software pioneer in lead generation and contact management systems

Age

2017

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

23

61

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (75)

engaging and following up

Read Reviews (21)

Read Reviews (73)

helpdesk management

Read Reviews (10)

Read Reviews (13)

communication management

Read Reviews (9)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (0)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (24)

personalized marketing

Read Reviews (2)

Read Reviews (5)

relationship management

Read Reviews (1)

Read Reviews (8)

training & onboarding

Read Reviews (1)

Read Reviews (8)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (80)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (47)

creating contact list

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (33)

content curation

Read Reviews (0)

Read Reviews (3)

content sharing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (19)

content curation

Read Reviews (0)

Read Reviews (3)

content sharing

Read Reviews (0)

Read Reviews (2)

scheduling post to social media

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (8)

scheduling post to social media

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (2)

contract management

Read Reviews (0)

Read Reviews (5)

sales document management

Read Reviews (0)

Read Reviews (7)

contract management

Read Reviews (0)

Read Reviews (5)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Scale best practices

  • Improve ROI

  • Grow market share

  • Increase sales & revenue

  • Launch new products

  • Build brand awareness

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • Facebook

  • phone calls

  • video

  • LinkedIn

  • text SMS

  • newsletter

  • user generated content

  • blogs

  • promotions

  • offline

  • on premises

  • games

  • Instagram

  • Twitter

  • mobile

  • See 15 more

  • e-mail

  • social media

  • website

  • Facebook

  • phone calls

  • video

  • LinkedIn

  • text SMS

  • newsletter

  • user generated content

  • blogs

  • promotions

  • offline

  • on premises

  • games

  • Instagram

  • Twitter

  • mobile

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting