cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Pega Customer Engagement Suite vs Merchant Relationship Management

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for Merchant Relationship Management low
Know More

Comparison Summary

For Pega Customer Engagement Suite vs Merchant Relationship Management comparison, Our AI algorithm looked at 2022 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pega Customer Engagement Suite and Merchant Relationship Management to solve their respective business needs.

Pros and cons of Pega Customer Engagement Suite and Merchant Relationship Management

Pega Customer Engagement Suite is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as Merchant Relationship Management is focused towards Sales Document Management and Lead Management .

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo Merchant Relationship Management

Focus area

Merchant Relationship Management is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

CRM & Underwriting Platform

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

53

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (7)

engaging and following up

Read Reviews (21)

Read Reviews (6)

helpdesk management

Read Reviews (10)

Read Reviews (35)

communication management

Read Reviews (9)

Read Reviews (18)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (8)

workflow management

Read Reviews (6)

Read Reviews (19)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

personalized marketing

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (2)

training & onboarding

Read Reviews (1)

Read Reviews (33)

competitive intelligence

Read Reviews (0)

Read Reviews (26)

proposal & quote management

Read Reviews (0)

Read Reviews (13)

contract management

Read Reviews (0)

Read Reviews (10)

sales document management

Read Reviews (0)

Read Reviews (48)

proposal & quote management

Read Reviews (0)

Read Reviews (13)

contract management

Read Reviews (0)

Read Reviews (10)

generation of new leads

Read Reviews (0)

Read Reviews (26)

sales call management

Read Reviews (0)

Read Reviews (23)

social media analytics

Read Reviews (0)

Read Reviews (11)

engaging on social media

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (16)

social media analytics

Read Reviews (0)

Read Reviews (11)

engaging on social media

Read Reviews (0)

Read Reviews (4)

lead qualification: demographic

Read Reviews (0)

Read Reviews (6)

lead qualification: technographic

Read Reviews (0)

Read Reviews (5)

lead qualification

Read Reviews (0)

Read Reviews (13)

lead qualification: demographic

Read Reviews (0)

Read Reviews (6)

lead qualification: technographic

Read Reviews (0)

Read Reviews (5)

products & pricelist management

Read Reviews (0)

Read Reviews (5)

contact list management

Read Reviews (0)

Read Reviews (3)

payment management

Read Reviews (0)

Read Reviews (3)

conversion management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Reduce bounce

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more

  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting