Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Salesforce Financial Services Cloud is based on a specific set of business needs and context. The comparison uses 776 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Salesforce Financial Services Cloud
Pega Customer Engagement Suite, and Salesforce Financial Services Cloud belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Salesforce Financial Services Cloud focuses on Engagement Management, Contact List Management with Website, Collaboration with Mobile, Lead Management with Website, etc.
"Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. " - Sandra Lenis
"With Salesforce, we have transformed the mortgage process at Barclays " - Jackie Uhi
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Build a lifetime of trust with a unified financial services experience
Age
2017
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
23
48
Total Goals
(we found evidences for)
8
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Enhance customer relationships
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Acquire customers
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Improve visibility
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Increase sales & revenue
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Increase customer life time value
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Improve ROI
- See 3 more
Top Channels
Channels Used
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website
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promotions
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mobile
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offline
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point of sale
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mobile app
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social media
- See 4 more
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website
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promotions
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mobile
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offline
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point of sale
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mobile app
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social media
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
