Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. xMatters is based on a specific set of business needs and context. The comparison uses 2567 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and xMatters
Pega Customer Engagement Suite belong to a category of solutions that help CRM, whereas xMatters belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
xMatters focuses on Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
xMatters
Focus area
xMatters is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
xMatters | Digital Service Availability | Fast, Automated ...
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
39
Total Goals
(we found evidences for)
8
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Manage risk
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Improve visibility
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Launch new products
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Improve digital and social presence
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Improve efficiency
- See 6 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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mobile
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website
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e-mail
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mobile app
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text SMS
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social media
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promotions
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Facebook
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mass media
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chat
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video
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on premises
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support groups
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Slack
- See 15 more
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phone calls
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offline
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events
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trade shows
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mobile
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website
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e-mail
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mobile app
-
text SMS
-
social media
-
promotions
-
Facebook
-
mass media
-
chat
-
video
-
on premises
-
support groups
-
Slack
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
