Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Zoho Bigin is based on a specific set of business needs and context. The comparison uses 616 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Zoho Bigin
Pega Customer Engagement Suite, and Zoho Bigin belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Zoho Bigin focuses on Engagement Management with Phone Calls, Training & Onboarding, Workflow Management with E-Mail, Pipeline Management, etc.
"We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. " - Jason Barbrow
"Great experience! Bigin is very easy to use, it is very intuitive, we manage huge amount of data related to our partners (customers, providers, deals, etc.) and we spent around 50% less time than before. Highly recommended! " - Saska Stevkovska
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Zoho Bigin | A powerful CRM solution for small and micro businesses manage their customer relationships
Age
2017
1996
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
29
Total Goals
(we found evidences for)
8
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve ROI
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Improve stakeholder relations
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Launch new products
- See 3 more
Top Channels
Channels Used
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phone calls
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e-mail
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social media
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LinkedIn
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website
- See 2 more
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phone calls
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e-mail
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social media
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LinkedIn
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website
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
