Comparison Summary
This comparison report of Pega Platform vs. Calabrio Quality Management is based on a specific set of business needs and context. The comparison uses 2206 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Platform and Calabrio Quality Management
Pega Platform, Calabrio Quality Management, Medallia Experience Orchestration, Cyara, etc., belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Platform covers Engagement Management, Workflow Management, Customer Case Management, Helpdesk Management with Phone Calls, etc.
Calabrio Quality Management focuses on Engagement Management, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Coaching with Website, etc.
"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz
"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Pega Platform
Focus area
Pega Platform is better than Calabrio Quality Management for
Software Failure Risk
About
Pega: Customer Engagement and Digital Process Automation ...
Contact Center Quality Management | Calabrio Quality Management
Age
2017
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
70
18
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Improve internal communications
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Grow market share
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Increase customer life time value
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Launch new products
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Manage risk
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
- See 11 more
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Enhance customer relationships
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Scale best practices
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Improve efficiency
Top Channels
Channels Used
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phone calls
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website
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social media
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chat
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e-mail
- See 2 more
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phone calls
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website
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social media
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chat
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e-mail
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
