Pega Platform Overview

Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.

Use Cases

Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Telemarketing
  • Collaboration
  • Business Development
  • Relationship Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Increase Customer Life Time Value
  • Launch New Products
  • Manage Risk
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Now, we can see everything in real-time, and customer advocacy has improved by 180%." - Frank Ferguson

Pega Platform, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pega Platform

Top Industries

  • Financial Services
  • Insurance
  • Telecommunications

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Pega Platform Use Cases

How can Pega Platform optimize your Engagement Management Workflow?

How can Pega Platform optimize your Workflow Management Workflow?

What benefits does Pega Platform offer for Customer Case Management?

Why is Pega Platform the best choice for Onboarding?

What benefits does Pega Platform offer for Helpdesk Management?

46+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Pega Platform testimonial

Frank Ferguson

Senior Business Analyst

Telstra

Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson
Pega Platform testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat

With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor
Pega Platform testimonial

Andrew Long

Head of Global Transaction Banking

HSBC

HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long
CUSTOMERS TESTIMONIALS
Pega Platform testimonial

Frank Ferguson

Senior Business Analyst

Telstra

Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson
Pega Platform testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat

With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor
Pega Platform testimonial

Andrew Long

Head of Global Transaction Banking

HSBC

HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long

Case Studies

Telecommunications

Case Study Orange

Low-code case management helped Orange improve customer communication by 30% and decrease fallout tasks by 50%.

Consumer Services

Case Study Air Force Research Lab

Air Force Research Lab improves data quality for empowered decision-making

Manufacturing

Case Study Siemens

How Siemens creates a seamless customer experience with master data management

Financial Services

Case Study Fifth Third Bank

When the COVID-19 pandemic hit, Pega helped Fifth Third Bank shorten a 90-day change request process to less than a week.

Hospital & Health Care

Case Study Optum

How Optum streamlines clinical licensing and certification

Financial Services

Case Study Sun Life

Sun Life used attended RPA to quickly improve processes in the contact center, reducing errors and saving 33 minutes per case.

Frequently Asked Questions(FAQ)

for Pega Platform

What is Pega Platform?

Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.

Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.

Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.

What is Pega Platform used for?

Pega Platform is a Customer Journey and Experience Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Workflow Management and Customer Case Management .

What are the top features of Pega Platform?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Pega Platform.

Who uses Pega Platform?

Pega Platform is used by Financial Services, Insurance and Telecommunications among other industries.

What are Pega Platform alternatives?

Userlane, Unless, UpMail and ServiceRocket are popular alternatives for Pega Platform.

Where is Pega Platform located?

Pega Platform is headquartered at One Rogers Street Cambridge, MA 02142-1209 U.S.A.
lightning

Peers used Pega Platform for engagement management and workflow management

Pega Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (120)
Analytics

4.38/5 ★

Read Reviews (183)
Custom Reports

3.84/5 ★

Read Reviews (229)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (120)
Analytics

4.38/5 ★

Read Reviews (183)
Custom Reports

3.84/5 ★

Read Reviews (229)

Pega Platform Integrations

Pega Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.10/5 ★

Read Reviews (69)
Data Import

3.35/5 ★

Read Reviews (172)

Few API Integrations for Pega Platform

Software Failure Risk Guidance

?

for Pega Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Pega Platform

Pegasystems Inc. News

Product

New Pega Infinity Agentic AI Features Elevate Enterprise App Development from Concept to ...

Pega introduced new agentic AI features in Pega Infinity App Studio, enabling developers to rapidly deploy Pega Blueprint designs as compliant enterprise applications. The enhancements use AI to guide learning, design, integration, user experience, and testing, streamlining enterprise app development and accelerating time to market. These updates aim to reduce developer workload and democratize enterprise-grade application creation.

Product

Pegasystems Inc (PEGA) Unveils Enhanced Pega Blueprint Capabilities for Accelerated ...

Pega has introduced enhanced capabilities for Pega Blueprint, its AI-powered workflow automation tool. The update aims to accelerate digital transformation by enabling organizations to design, visualize, and optimize business processes more efficiently. These enhancements support enterprise decisioning and streamline process automation for improved operational agility.

Company

Pegasystems Set to Join S&P MidCap 400 - Quantisnow

Pegasystems Inc. (NASDAQ: PEGA) will be added to the S&P MidCap 400 index, replacing Nordstrom Inc. This change takes effect before trading opens on May 22, 2025, following Nordstrom's acquisition. Inclusion in the S&P MidCap 400 highlights Pegasystems' growth and increased market recognition in the technology sector.

Awards

Pega Named a Leader in Gartner Magic Quadrant for Process Mining Platforms

Pegasystems Inc. has been named a Leader in the Gartner Magic Quadrant for Process Mining Platforms, recognized for its Completeness of Vision and Ability to Execute, moving from a Visionary in 2024 to a Leader this year.

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Financials

IPO