Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases." - Catherine Perrier
Pega Platform, Medallia Experience Orchestration, Cyara, Adobe Campaign, Acquia Marketing Cloud, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Pega Platform Use Cases
How does Pega Platform facilitate Engagement Management?
How can Pega Platform optimize your Workflow Management Workflow?
How does Pega Platform address your Customer Case Management Challenges?
What benefits does Pega Platform offer for Onboarding?
What benefits does Pega Platform offer for Helpdesk Management?
46+ more Business Use Cases
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
|
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Perrier Senior Contract Specialist Sun Life Financial |
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Andrew Long Head of Global Transaction Banking HSBC |
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
|
Gino Cavallaro Executive Director ePlanning New South Wales Department of Planning, Industry and Environment |
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Consumer Services
|
Consumer Services |
Case Study Air Force Research LabRead More |
Financial Services
|
Financial Services |
Case Study Link Market ServicesRead More |
Insurance
|
Insurance |
Case Study BCBS NCRead More |
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Pega Platform Integrations
Pega Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pega Platform
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pegasystems Inc. News
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalisation
Pegasystems Inc. announced Pega Customer Engagement Blueprint, a generative AI tool to enhance customer engagement programs with advanced AI capabilities, enabling better understanding and adaptation of customer interactions.
Pega Selected to Deliver Digital Platform for UK's Armed Forces Recruiting Service
Pega will deliver a digital platform for the UK's Armed Forces Recruiting Service, enhancing recruitment for the Royal Navy, British Army, and RAF with workflow automation and GenAI-powered decisioning.
Pega Named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center for 12th Consecutive Time
Pega has been named a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center for the 12th consecutive time.
Pegasystems Inc. Feeds
Pega appoints Rohit Ghai to its Board of Directors
Pega has appointed Rohit Ghai to its Board of Directors. Ghai, with over 20 years of experience in digital transformation and cybersecurity, is currently CEO of RSA and has held leadership roles at Dell/EMC.
Ravesh Lala Joins Pega to Drive Clients Modernization of Legacy Applications - Business Wire
Ravesh Lala joins Pega to help clients update their old applications.
Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - StockTitan
Pega will announce its 2024 third-quarter financial results and host a conference call and webcast.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
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