Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution." - Gino Cavallaro
Pega Platform, Acquia Marketing Cloud, Medallia Experience Orchestration, Cyara, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Pega Platform Use Cases
How can Pega Platform optimize your Engagement Management Workflow?
How does Pega Platform address your Workflow Management Challenges?
What benefits does Pega Platform offer for Customer Case Management?
Why is Pega Platform the best choice for Onboarding?
What benefits does Pega Platform offer for Helpdesk Management?
46+ more Business Use Cases
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
|
We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard |
|
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gino Cavallaro Executive Director ePlanning New South Wales Department of Planning, Industry and Environment |
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
|
Urs Reinhard Chief Digital Officer UPC Switzerland |
We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard |
|
Leana Kielkowicz Head of Decisioning BT |
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Hospital & Health Care
|
Hospital & Health Care |
Case Study OptumRead More |
|
Hospital & Health Care
|
Hospital & Health Care |
Case Study OptumRead More |
Telecommunications
|
Telecommunications |
Case Study TelstraRead More |
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pegasystems Inc. News
Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm
Pega was named a leader in task-centric automation software by Forrester Research, receiving top scores in Current Offering and Strategy categories, and high scores in 18 of 23 criteria evaluated.
Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm - StockTitan
Pega is recognized as a leader in task-centric automation software by an independent research firm.
Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm - Business Wire
Pega was recognized as a leader in task-centric automation software by an independent research firm.
Pegasystems Inc. Feeds
Ravesh Lala Joins Pega to Drive Clients Modernization of Legacy Applications - Business Wire
Ravesh Lala joins Pega to help clients update their old applications.
Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - StockTitan
Pega will announce its 2024 third-quarter financial results and host a conference call and webcast.
Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - Business Wire
Pega will release its financial results for Q3 2024 and hold a conference call and webcast to discuss them.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
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