Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc.
Reviews
"We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business." - Urs Reinhard
Pega Platform, Acquia Marketing Cloud, Medallia Experience Orchestration, Cyara, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Pega Platform Use Cases
How does Pega Platform facilitate Engagement Management?
How does Pega Platform address your Workflow Management Challenges?
What benefits does Pega Platform offer for Customer Case Management?
How does Pega Platform facilitate Onboarding?
Why is Pega Platform the best choice for Helpdesk Management?
46+ more Business Use Cases
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard |
|
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Urs Reinhard Chief Digital Officer UPC Switzerland |
We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard |
|
John Sulenta Chief Information Officer California Franchise Tax Board |
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
Gino Cavallaro Executive Director ePlanning New South Wales Department of Planning, Industry and Environment |
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Government Administration
|
Government Administration |
Case Study U.S. Census BureauRead More |
|
Government Administration
|
Government Administration |
Case Study U.S. Census BureauRead More |
|
Government Administration
|
Government Administration |
Case Study U.S. Census BureauRead More |
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pega News
Jackie McKinley Joins Pega to Drive Americas Enterprise Sales and Client Success
Jackie McKinley joins Pega.com as head of Americas commercial sales, enhancing sales strategy and client success with 30 years of global experience.
Pega Extends Relationship with HMRC Through Customer Engagement Enterprise Agreement
Pega extends its relationship with HMRC through a Customer Engagement Enterprise Agreement.
Pega Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
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