Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success." - John Sulenta
Pega Platform, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Pega Platform Use Cases
How can Pega Platform enhance your Engagement Management process?
What Are the key features of Pega Platform for Workflow Management?
How efficiently Does Pega Platform manage your Customer Case Management?
What benefits does Pega Platform offer for Onboarding?
How can Pega Platform optimize your Helpdesk Management Workflow?
46+ more Business Use Cases
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Sulenta Chief Information Officer California Franchise Tax Board |
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
Jo Allen Business Lead – Next Generation Decisioning British Gas |
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
Andrew Long Head of Global Transaction Banking HSBC |
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
Case Studies
Case Study Siemens
Case Study Fifth Third Bank
Case Study Air Force Research Lab
CASE STUDY Lloyd's Banking Group
Case Study Orange
Case Study Sun Life
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Pega Platform Integrations
Pega Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pega Platform
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pegasystems Inc. News
New Pegasystems Hire to Drive Partner Program Transformation
Pegasystems has appointed Daniel Kasun as the head of its global partner ecosystem. Kasun will focus on transforming Pega's partner strategy to enhance alliances with global systems integrators and hyperscalers. His role aims to accelerate the adoption of Pega GenAI and Blueprint, expand partner-influenced revenue, and support application modernization. Kasun brings experience from AWS and Microsoft to drive Pega's strategic partnerships and market reach.
Pega to Announce Financial Results for the Second Quarter of 2025 and Host Conference Call and Webcast
Pegasystems Inc. will announce its financial results for the second quarter of 2025 on July 22, 2025, after market close. A conference call and webcast are scheduled for July 23, 2025, at 8:00 a.m. EDT, allowing public and investor participation.
Pega Achieves FedRAMP High Status
Pega has secured FedRAMP High Authority to Operate status for its generative AI solutions on Pega Cloud for Government. This certification enables U.S. federal agencies to deploy Pega's latest AI-powered workflow and decisioning tools, such as Pega Coach, while meeting the highest federal security and compliance standards.
Pega Named a Leader in AI Decisioning Platforms by Independent Research Firm - Yahoo Finance
Forrester Research named Pega a Leader in its Q2 2025 Forrester Wave for AI Decisioning Platforms. Pega achieved the highest strategy score, excelling in vision, innovation, roadmap, partner ecosystem, adoption, and support services. Forrester highlighted Pega GenAI Blueprint for enabling users to build AI-powered decision workflows and agents using natural language.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
