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Pega Platform vs Roojoom: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pega Platform vs. Roojoom is based on a specific set of business needs and context. The comparison uses 2197 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Platform and Roojoom

Pega Platform, Roojoom, Medallia Experience Orchestration, Cyara, etc., belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Platform covers Engagement Management, Workflow Management, Customer Case Management, Helpdesk Management with Phone Calls, etc.

Roojoom focuses on Engagement Management, Training & Onboarding, Lifetime Value Management with Mass Media, Upselling, etc.

"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz

"We reached more than 30% in digitalization rate since the beginning of the year when we started at 10% only " - bouygues

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Platform

Focus area

Pega Platform is better than Roojoom for

Software Failure Risk

  • medium

logo Roojoom

Focus area

Software Failure Risk

  • medium

About

Pega: Customer Engagement and Digital Process Automation ...

roojoom.com - THE AUTONOMOUS DRIVER FOR YOUR CUSTOMER JOURNEYS

Age

2017

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

70

16

Total Goals
(we found evidences for)

14

6

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management


customer case management


training & onboarding


helpdesk management


sales document management

proposal & quote management

contract management




business development


relationship management


social media management

social media analytics


communication management

tracking & monitoring communications


content management


competitive intelligence


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management


campaign management


rating and review management


contact list management



lifetime value management


products & pricelist management



loyalty management


sales call management


lead qualification






community building




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Increase customer life time value

  • Launch new products

  • Manage risk

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve brand engagement

  • Increase customer life time value

  • Increase sales & revenue

  • See 3 more

Top Channels

Channels Used

  • mass media

  • television

  • phone calls

  • omnichannel

  • promotions

  • See 2 more
  • mass media

  • television

  • phone calls

  • omnichannel

  • promotions

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting