Comparison Summary
This comparison report of Pega Platform vs. Salesforce Journey Builder is based on a specific set of business needs and context. The comparison uses 2250 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Platform and Salesforce Journey Builder
Pega Platform, Salesforce Journey Builder, Medallia Experience Orchestration, Cyara, etc., belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Platform covers Engagement Management, Workflow Management, Customer Case Management, Helpdesk Management with Phone Calls, etc.
Salesforce Journey Builder focuses on Advertisement with Social Media, Communication Management with E-Mail, Engagement Management with E-Mail, Content Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Pega Platform
Focus area
Pega Platform is better than Salesforce Journey Builder for
Software Failure Risk
About
Pega: Customer Engagement and Digital Process Automation ...
Journey Builder: Personalized Digital Marketing Solutions - Salesforce ...
Age
2017
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
70
36
Total Goals
(we found evidences for)
14
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Improve internal communications
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Grow market share
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Increase customer life time value
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Launch new products
-
Manage risk
-
Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
- See 11 more
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Scale best practices
-
Enter new markets internationally or locally
-
Enhance customer relationships
-
Improve brand engagement
-
Build brand awareness
-
Improve ROI
-
Acquire customers
- See 4 more
Top Channels
Channels Used
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e-mail
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social media
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website
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offline
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text SMS
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point of sale
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on premises
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mobile
-
LinkedIn
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display advertisement
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Twitter
-
Instagram
-
Facebook
-
video
- See 11 more
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e-mail
-
social media
-
website
-
offline
-
text SMS
-
point of sale
-
on premises
-
mobile
-
LinkedIn
-
display advertisement
-
Twitter
-
Instagram
-
Facebook
-
video
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
