Comparison Summary
This comparison report of Pega Platform vs. Smaply is based on a specific set of business needs and context. The comparison uses 2183 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Platform and Smaply
Pega Platform, Smaply, Medallia Experience Orchestration, Cyara, etc., belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Platform covers Engagement Management, Workflow Management, Customer Case Management, Helpdesk Management with Phone Calls, etc.
Smaply focuses on Collaboration with Offline, Helpdesk Management, Training & Onboarding, Customer Feedback Management, etc.
"Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. " - John Sulenta
"Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all ...the important things better and remains consistent. An awesome tool for UX, Product Managers and Service Designers. " - Gerry S
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega: Customer Engagement and Digital Process Automation ...
Smaply Journey mapping online tool
Age
2017
Financials
IPO
NA
Business Need
Total Processes
(we found evidences for)
70
12
Total Goals
(we found evidences for)
14
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Improve internal communications
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Grow market share
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Increase customer life time value
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Launch new products
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Manage risk
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
- See 11 more
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Scale best practices
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Enhance customer relationships
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Improve stakeholder relations
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Acquire customers
- See 1 more
Top Channels
Channels Used
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offline
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offline
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
