Pendo and AB Tasty, An In-Depth Comparison 2024

Comparison Summary

Pendo: Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

AB Tasty: AB Tasty is the essential digital experience platform, optimizing user interactions. Innovative ideas are driven forward by their expert team.

Pendo and AB Tasty: Customer Satisfaction Data

Most deployed common Use Cases for Pendo and AB Tasty

What benefits does Pendo and AB Tasty offer for Training & Onboarding?

Pendo focuses on user onboarding and training through guided walkthroughs and analytics to identify areas needing improvement. Ab Tasty emphasizes ease of use and autonomy in A/B testing, enabling users to modify and improve mobile apps without extensive development team involvement. Pendo requires internal training for users, while Ab Tasty offers onboarding support for less experienced customers. Both tools rely on development teams for complex functionalities.

"...Don't have to be a developer to establish app analytics and onboarding flows!...." Peer review by Bryan T, Product Manager

"...It allows us to implement tests and general changes to the site almost immediately and without having to involve our development team...." Peer review by Manager in Other

How does Pendo and AB Tasty facilitate Helpdesk Management?

Pendo and Ab Tasty both provide support through dedicated teams. Pendo's support includes in-app guides and tooltips to help users find information and reduce support calls. Ab Tasty offers customer success managers who provide recommendations and support for A/B testing. Ab Tasty has a strong focus on A/B testing and personalization while Pendo focuses on in-app guidance and user engagement. However, both tools have limitations in their self-service resources, which may necessitate user contact with support teams.

"...We've drastically reduced support volumes by helping our customers help themselves...." Peer review by Danny V, Sr Manager of Onboarding and Training

"...The Customer Success Manager helps us improve our website with new recommendations and ideas for tests...." Peer review by Administrator

What Are the key features of Pendo and AB Tasty for Customer Feedback Management?

Pendo and Ab Tasty both offer Net Promoter Score (NPS) surveys as a tool for customer feedback management. Pendo provides guides and in-app education alongside NPS, while Ab Tasty focuses on testing and personalization efforts, integrating NPS with tools such as heatmaps and session recordings. Pendo users mention challenges with NPS setup and functionality, while Ab Tasty users highlight its integration with other features for a comprehensive understanding of user behavior.

"...Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs...." Peer review by Ike Bennion, Information Technology and Services