Overview: Pendo and FullStory as Conversion Rate Optimization Category solutions.

Pendo and FullStory, two leaders in Conversion Rate Optimization, tailor solutions for businesses aiming to elevate consumer engagement and operational efficiency. Pendo emphasizes engagement and feedback with robust support, appealing to tech-heavy sectors, while FullStory offers detailed customer analytics and seamless integrations, supporting diverse industries like retail and hospitality. Businesses should choose based on their needs for rigorous engagement strategies or detailed analytic insights.

Pendo: Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

FullStory: Fullstory surfaces user sentiment through behavioral data, helping create better products. Loyal customers are won by uncovering insights hidden between clicks.

Pendo and FullStory: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Pendo supports engagement management and customer feedback, meeting needs for managing customer interaction and product usability. read more →

FullStory excels in engagement and collaboration, suitable for teams needing detailed insights and feedback management. read more →

Business Goals

Pendo is designed to enhance customer relationships and support product launches, fitting companies focused on strong growth and customer satisfaction. read more →

FullStory helps increase customer acquisition and digital presence, aligning with businesses aiming for market expansion and visibility. read more →

Core Features

Pendo offers advanced analytics and custom reporting, helping tech firms track user engagement comprehensively. read more →

FullStory provides extensive analytics and integration capabilities, beneficial for businesses analyzing consumer behavior. read more →

Vendor Support

Pendo provides comprehensive support including 24/7 and chat, fitting businesses needing ongoing assistance. read more →

FullStory offers 24/7 support and chat options, supporting businesses requiring immediate and consistent support. read more →

User Segments and Industries

Pendo is popular in the computer software and security sectors, indicating its strength in tech-driven industries. read more →

FullStory is widely used in retail and hospitality, showing its appeal to diverse and customer-centric sectors. read more →

Operational Alignment

Pendo aligns with enterprises of all sizes, fitting operational needs in tech-heavy environments with diverse segment reach. read more →

FullStory serves enterprises and large businesses, integrating well with operational needs in complex and varied industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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24/7 Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Pendo and FullStory

How does Pendo and FullStory facilitate Engagement Management?

Pendo and Fullstory are similar in that they help track customer engagement and interactions. Both tools enable users to understand how customers use their product or website. Pendo focuses on improving user behavior and engagement within a product, while Fullstory helps understand how users interact with specific pages and elements on a website. Pendo allows users to interact with customers directly, while Fullstory primarily focuses on observational analysis of user behavior. A limitation of these tools is the potential for users to feel uncomfortable being monitored without their knowledge.

"...The ability to collect all kinds of user application data and run reports and visualizations to quickly understand which users are in the platform and exactly what pages they are engaging in on, including duration...." Peer review by Andrew Mata-Leclerc, Computer Software

"...FullStory has helped us understand how customers have interacted with the site, and certain features of the site, but also helped raise attention to bugs and elements that need fixing that might have otherwise been left a lot longer...." Peer review by James B., Director, Marketing and Advertising

Why is Pendo and FullStory the best choice for Training & Onboarding?

Pendo and Fullstory both assist in onboarding users. Pendo provides a more comprehensive approach, offering tools for creating guided walkthroughs, providing analytics, and tailoring the onboarding experience to individual users. Fullstory focuses on session replay, allowing teams to understand user behavior and identify areas for improvement in the onboarding process. Both tools require some technical integration, but Fullstory may be easier to set up for those with less technical expertise. Pendo has a broader range of features, while Fullstory excels in providing detailed insights into user interactions.

"...Pendo analytics are very helpful to understand page trends and also to allow onboarding guides and data...." Peer review by Jacob W, Sales Analyst

"...It was so easy to onboard...." Peer review by JJ Fliegelman, Co-Founder and Chief Technology Officer, WayUp

How does Pendo and FullStory facilitate Products & Pricelist Management?

Pendo and Fullstory both offer tools that help product managers understand user behavior. Pendo provides features such as user analytics, guides for users, and NPS management. Fullstory focuses on replaying user interactions to provide deeper insights into product usage. Pendo emphasizes training product managers to use its features, while Fullstory highlights its benefits for various departments beyond product management. However, both tools have limitations in terms of configurability and customization.

"...We have at least 5 internal organizations (marketing, support, product management, UI/UX, engineering) that have all benefited from this software...." Peer review by Daniel Schoonmaker, Computer Software

"...The best insight a Product Manager can get is by replaying exactly what their users do when they use your product and FullStory allows me to do just that...." Peer review by Mike S, Senior Product Manager, Computer Software

How can Pendo and FullStory enhance your Customer Feedback Management process?

Pendo and Fullstory are both used to collect customer feedback. Pendo focuses on in-product features such as guides, polls, and Net Promoter Score (NPS) surveys. FullStory allows users to track and analyze customer interactions to gain insights into user behavior. FullStory also integrates with other customer feedback platforms like Qualtrics and Medallia.

"...I love how easy it is to input feedback from Customers...." Peer review by David O, Customer Success Manager

"...Customer Service issues both during real-time calls, and to assess and "bucket Customer Surveys...." Peer review by User

What Are the key features of Pendo and FullStory for Helpdesk Management?

Both Pendo and Fullstory offer support for helpdesk management. Pendo provides in-app guidance and resources to help customers resolve issues independently, reducing support calls. Fullstory allows support teams to view customer sessions to understand issues and provide more efficient support. However, Pendo focuses on helping customers find information within the app, while Fullstory offers a more comprehensive view of customer interactions.

"...Great support upon setup, we had a professional services project done and our engineer was extremely responsive and support is always helpful...." Peer review by Matthew Rampone, Computer Software

"...In the support team it helps us see what the customer sees and help us give better support without having to go back and ask the customer more questions, and then ask to see screen shots...." Peer review by User