Pendo and FullStory, An In-Depth Comparison 2024

Comparison Summary

Pendo: Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

FullStory: Fullstory surfaces user sentiment through behavioral data, helping create better products. Loyal customers are won by uncovering insights hidden between clicks.

Pendo and FullStory: Customer Satisfaction Data

Most deployed common Use Cases for Pendo and FullStory

How does Pendo and FullStory address your Engagement Management Challenges?

Pendo and Fullstory are similar in that they help track customer engagement and interactions. Both tools enable users to understand how customers use their product or website. Pendo focuses on improving user behavior and engagement within a product, while Fullstory helps understand how users interact with specific pages and elements on a website. Pendo allows users to interact with customers directly, while Fullstory primarily focuses on observational analysis of user behavior. A limitation of these tools is the potential for users to feel uncomfortable being monitored without their knowledge.

"...In-app guides and messages are helping us engage more contextually with our users and drive greater adoption...." Peer review by Jason O, Senior Manager, Product Marketing

"...We're able to see exactly how our customers are interacting with our products and use that to make sure we're always building products that adds value to our customers experience...." Peer review by Milos D, UX Designer

What solutions does Pendo and FullStory provide for Training & Onboarding?

Pendo and Fullstory both assist in onboarding users. Pendo provides a more comprehensive approach, offering tools for creating guided walkthroughs, providing analytics, and tailoring the onboarding experience to individual users. Fullstory focuses on session replay, allowing teams to understand user behavior and identify areas for improvement in the onboarding process. Both tools require some technical integration, but Fullstory may be easier to set up for those with less technical expertise. Pendo has a broader range of features, while Fullstory excels in providing detailed insights into user interactions.

"...Pendo is helping us onboard and train new users on our product quickly and effectively...." Peer review by Danny V, Sr Manager of Onboarding and Training

"...Use Fullstory to see how users are onboarding to help increase conversion rates...." Peer review by Nate M, Director of Client Success, Internet

How can Pendo and FullStory optimize your Products & Pricelist Management Workflow?

Pendo and Fullstory both offer tools that help product managers understand user behavior. Pendo provides features such as user analytics, guides for users, and NPS management. Fullstory focuses on replaying user interactions to provide deeper insights into product usage. Pendo emphasizes training product managers to use its features, while Fullstory highlights its benefits for various departments beyond product management. However, both tools have limitations in terms of configurability and customization.

"...That, in combination with product NPS, is critical information from a product management perspective...." Peer review by Rene R, Owner, Information Technology and Services

"...The best insight a Product Manager can get is by replaying exactly what their users do when they use your product and FullStory allows me to do just that...." Peer review by Mike S, Senior Product Manager, Computer Software

Why is Pendo and FullStory the best choice for Customer Feedback Management?

Pendo and Fullstory are both used to collect customer feedback. Pendo focuses on in-product features such as guides, polls, and Net Promoter Score (NPS) surveys. FullStory allows users to track and analyze customer interactions to gain insights into user behavior. FullStory also integrates with other customer feedback platforms like Qualtrics and Medallia.

"...It also allows us to create guides for new features os that users know how to use them and to poll our users and generate an NPS score...." Peer review by Jake Schlingman, Computer Software

"...When a Customer sends a feedback to us about problems during their visit, such as not being able to find where a feature should have been out is ordinarily easily located, I can see exactly what happened to him or her when it should have worked...." Peer review by Phil L., Web Customer Experience, Retail

What makes Pendo and FullStory ideal for Helpdesk Management?

Both Pendo and Fullstory offer support for helpdesk management. Pendo provides in-app guidance and resources to help customers resolve issues independently, reducing support calls. Fullstory allows support teams to view customer sessions to understand issues and provide more efficient support. However, Pendo focuses on helping customers find information within the app, while Fullstory offers a more comprehensive view of customer interactions.

"...The guide set up with a help center was a useful tool...." Peer review by Brittany S, Product Manager, Research

"...If it is the former, this often times allows us to publish same-day help center articles or tooltips, if it is the latter, it gives our engineering team real-time feedback on what happened...." Peer review by Christian R, Chief Operating Officer, Computer Software