Pendo and Gainsight PX, An In-Depth Comparison 2024

Comparison Summary

Pendo: Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

Gainsight PX: Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.

Pendo and Gainsight PX: Customer Satisfaction Data

Most deployed common Use Cases for Pendo and Gainsight PX

Why is Pendo and Gainsight PX the best choice for Engagement Management?

Pendo and Gainsight PX both focus on customer engagement by providing tools to track user behavior, offer in-app guidance, and collect feedback. Pendo excels at providing visual insights into user activity and creating targeted engagements within a product. Gainsight PX combines product analytics, engagement tools, and feedback mechanisms into a single platform, offering flexibility in creating and measuring engagement strategies. However, Pendo lacks the ability to trigger engagements outside the product, while Gainsight PX requires some coding knowledge to fully utilize its engagement features. These limitations might affect the usability of the tools for specific teams.

"...Pendo provides a rich experience and total understanding of how our customers interact with our site...." Peer review by User

"...GPX flips that paradigm by basing the engagements off of the product analytics...." Peer review by Julie P, Support Manager

What benefits does Pendo and Gainsight PX offer for Training & Onboarding?

Pendo and Gainsight Px both offer in-app onboarding and training features. Pendo emphasizes providing user guides and walkthroughs, while Gainsight Px focuses on personalized onboarding experiences. Pendo utilizes analytics to improve onboarding processes, while Gainsight Px prioritizes quick onboarding and data generation. Both tools have limitations; Pendo's onboarding process can be confusing for some users, and Gainsight Px requires basic coding knowledge for setup.

"...We also use Pendo for product marketing and onboarding using the in-app guide features...." Peer review by Kevin M, Co-founder/Chief Operating Officer, Internet

"...We use Gainsight to create engagements and assist through the onboarding process of our Web-based project management tool (Proggio)...." Peer review by Oded Wilder, Head of Client Success, Proggio

Why is Pendo and Gainsight PX the best choice for Customer Feedback Management?

Pendo and Gainsight Px both collect customer feedback through Net Promoter Score (NPS) surveys. Pendo focuses on in-product experiences, offering guides, contextual help, and the ability to conduct usability studies. Gainsight Px emphasizes tracking product adoption, customer satisfaction, and using feedback for product development.

"...We've also used Pendo to facilitate our NPS survey to identify promoters for marketing participation and passives to identify problem areas so we can more proactively address...." Peer review by Courtney C, Implementation Team Lead, Computer Software

"...PX provides dedicated survey capabilities that can drive NPS response rate, understand satisfaction, and more...." Peer review

What Are the key features of Pendo and Gainsight PX for Products & Pricelist Management?

Both Pendo and Gainsight Px are designed for product managers. They both provide tools for understanding user behavior and improving product adoption. However, Pendo offers more features for guiding users in-app, while Gainsight Px focuses more on providing analytics and customer mapping. Pendo is easier for product managers to use, but Gainsight Px is designed specifically for product managers. One limitation of Pendo is that it has limited configurability for personalization across multiple product managers.

"...I love the dashboards providing the product management and customer insight teams valuable feedback...." Peer review by Lisa M, Manager, Sales Ops Administration, Information Technology and Services