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Pingdom vs Press Ganey: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pingdom vs. Press Ganey is based on a specific set of business needs and context. The comparison uses 3769 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pingdom and Press Ganey

Pingdom, and Press Ganey belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pingdom covers Communication Management, Engagement Management with Website, Social Media Management with Social Media, Helpdesk Management, etc.

Press Ganey focuses on Rating And Review Management with Review Sites, Engagement Management with Social Media, Reputation Management, Competitive Intelligence with Offline, etc.

"Happier customers, more visibility into our platform status and operations, and lower costs from support, contracting, and business development. All those three play together, and allow us to go and do better things for our customers. " - Chris Stevens

"Privia Health recognized the importance of helping its providers establish their online brand reputation and leveraging the intelligence of existing digital reviews to drive practice success. " - Privia Health

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pingdom

Focus area

Software Failure Risk

  • medium

logo Press Ganey

Focus area

Press Ganey is better than Pingdom for

Software Failure Risk

  • medium

About

Website Monitoring & Performance Tools | Pingdom

Human Experience Healthcare

Financials

M&A

SERIES A

Business Need

Total Processes
(we found evidences for)

55

51

Total Goals
(we found evidences for)

12

15

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


social media management

scheduling post to social media

engaging on social media

monitoring social media


competitive intelligence


helpdesk management



sales document management

contract management

proposal & quote management


workflow management



customer feedback management

measuring customer satisfaction



content management


performance management


sales call management


training & onboarding




rating and review management


conversion management


social media marketing


loyalty management


lead qualification

lead qualification: technographic


reputation management


sales review & feedback



trade show marketing


campaign management


contact list management


segmentation and targeting


Top Goals

Goals Achieved

  • Acquire customers

  • Improve efficiency

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Reduce bounce

  • Grow market share

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase sales & revenue

  • Improve ROI

  • See 9 more
  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Improve internal communications

  • Enhance customer relationships

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Launch new products

  • See 12 more

Top Channels

Channels Used

  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more
  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting