Comparison Summary
This comparison report of Pipedrive vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 19223 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pipedrive and Zendesk Sunshine
Pipedrive, Zendesk Sunshine, Salesforce Sales Cloud, HubSpot CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pipedrive covers Engagement Management with E-Mail, Lead Tracking, Lead Management, Sales Document Management with E-Mail, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"Our courses are really affordable and we provide no-questions-asked financial aid. With our internships, students can come in and participate with little upfront cost. If accepted into the program, students go through three weeks of intense bootcamp... training and we actually pair them up with a guaranteed paid internship for nine weeks. Students get to jump into an industry of their choice (data science, UX, digital marketing, or software engineering), ready to hit the ground running with the training they have received. " - Angela Koukoulas
"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Sales CRM & Pipeline Management Software
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
2010
2007
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
128
29
Total Goals
(we found evidences for)
20
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve efficiency
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Scale best practices
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Enter new markets internationally or locally
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Improve visibility
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Improve ROI
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Build brand awareness
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Shorten ramp up time
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Grow market share
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Improve brand engagement
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Launch new products
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Establish thought leadership
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Improve stakeholder relations
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Improve navigation
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Increase average basket value
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Increase customer life time value
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Improve digital and social presence
- See 17 more
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
