cuspera logo CUSPERA

Pipefy vs Jira Service Management: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pipefy vs. Jira Service Management is based on a specific set of business needs and context. The comparison uses 1807 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pipefy and Jira Service Management

Pipefy belong to a category of solutions that help Marketing Automation, whereas Jira Service Management belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pipefy covers Workflow Management, Training & Onboarding, Helpdesk Management, Collaboration, etc.

Jira Service Management focuses on Helpdesk Management, Workflow Management, Collaboration, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pipefy

Focus area

Software Failure Risk

  • medium

logo Jira Service Management

Focus area

Jira Service Management is better than Pipefy for

Software Failure Risk

  • medium

About

Pipefy: The Work Management Platform

Jira Service Management | flexible, collaborative ITSM solution...

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

38

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction


workflow management


training & onboarding


helpdesk management



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content management

content publishing


campaign management



contact list management


customer feedback management

measuring customer satisfaction


lead qualification

lead qualification: technographic


sales document management

contract management


pipeline management




performance management



social media management


sales call management

meeting management


generation of new leads



products & pricelist management


knowledge management


community building


Top Goals

Goals Achieved

  • Launch new products

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Build brand awareness

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve visibility

  • Manage risk

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Improve visibility

  • See 8 more

Top Channels

Channels Used

  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more
  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting