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Pipeline CRM vs SAP Customer Experience: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pipeline CRM vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 11108 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pipeline CRM and SAP Customer Experience

Pipeline CRM, SAP Customer Experience, Freshsales, Copper, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pipeline CRM covers Engagement Management, Lead Tracking with E-Mail, Communication Management with E-Mail, Contact List Management, etc.

SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

"The clients that I introduced Pipeline CRM to over the years are still using it today and they absolutely love it. That's a great testimony to the product. It keeps getting better. " - Michael Lang

"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pipeline CRM

Focus area

Pipeline CRM is better than SAP Customer Experience for

Software Failure Risk

  • medium

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Pipeline CRM for

Software Failure Risk

  • medium

About

Sales Pipeline Enablement Platform

Software to understand customers and engage them while growing revenue

Age

2006

1972

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

98

101

Total Goals
(we found evidences for)

14

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list




sales document management

proposal & quote management

contract management



promotion management


discount management



pipeline management


generation of new leads


training & onboarding



workflow management


relationship management


helpdesk management


knowledge management


campaign management

campaign monitoring

campaign analytics


business development


customer feedback management

measuring customer satisfaction

measuring net promoter score


conversion management


lifetime value management


sales call management

meeting management


lead qualification

lead qualification: demographic


conference call management


sales review & feedback


follower management


account management





opportunity management


performance management


content management

searching for content


rating and review management


products & pricelist management


revenue cycle management



competitive intelligence





motivation management




subscription management


customer case management



social media management

social media analytics


personalized marketing





category management



trade show marketing


relationship marketing


touchpoint management


advocacy management



channel management


billing and invoice management






customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


social media marketing



community building



courses & assessment


distribution management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve stakeholder relations

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve navigation

  • Improve visibility

  • Shorten ramp up time

  • Establish thought leadership

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more
  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting