Pipeline CRM and Zendesk Sell, An In-Depth Comparison 2024

Comparison Summary

Pipeline CRM: Pipeline CRM is a fast, easy-to-set-up sales CRM software and pipeline management system with awesome features. A free trial is available.

Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Pipeline CRM and Zendesk Sell: Customer Satisfaction Data

Most deployed common Use Cases for Pipeline CRM and Zendesk Sell

How does Pipeline CRM and Zendesk Sell address your Engagement Management Challenges?

Pipeline CRM and Zendesk Sell both enable users to track leads, schedule follow-ups, and manage deals. Pipeline CRM focuses on providing customizable reports and notes, while Zendesk Sell emphasizes a transparent workflow and strategic communication. Pipeline CRM users can set reminders for follow-ups but lack automation, while Zendesk Sell users have more limited customization options.

"...A lot of companies use multiple systems to track email click thru rates and sales step cadences -- we only need one system because it does it all...." Peer review by Executive Sponsor

"...it makes following up with each and every client an ease...." Peer review by Consultant

How does Pipeline CRM and Zendesk Sell address your Communication Management Challenges?

Pipeline CRM and Zendesk Sell both offer email tracking features that allow users to monitor email opens, clicks, and downloads. Pipeline CRM's email tracking is robust but limited to one email contact at a time unless a campaign is created. Zendesk Sell integrates call tracking and recording, providing a more comprehensive communication management solution. However, Zendesk Sell has reported issues with email delivery and system performance.

"...I like the ability to be able to send multiple emails at once very efficient and gets the job done...." Peer review by Joaquin M, Consultant, Management Consulting

"...Rather than operating like a silo for your sales contacts, Base helps you operationalize your funnel and tracks pitches, emails, and calls so you always know where you stand with leads, prospects and deals...." Peer review by Administrator

What Are the key features of Pipeline CRM and Zendesk Sell for Lead Tracking?

Pipeline CRM and Zendesk Sell both track leads and deals. Pipeline CRM provides robust reporting, customizable features, and a comprehensive view of the sales cycle. Zendesk Sell emphasizes easy lead and deal tracking and integration with other business functions. However, both tools have limitations: Pipeline CRM might struggle with complex deal handling, while Zendesk Sell might not be suitable for managing all functional areas within a company.

"...Great, customisable dashboard to keep track of all our Deals and excellent email management integration to make sure all external emails we are sending and receiving stay tracked within Pipeline Deals...." Peer review by Claire S., Marketing Manager, Computer Software

"...Tracking of sales leads through to closure and keeping on top of communication and tasks Also allowing easy reporting to stakeholders...." Peer review by Rupert E, Founder & Managing Director, Marketing and Advertising

What solutions does Pipeline CRM and Zendesk Sell provide for Contact List Management?

Pipeline CRM and Zendesk Sell both allow users to manage contacts, qualify leads, and track deals. Pipeline CRM offers more robust features for managing large contact lists and customizing contact forms. Zendesk Sell excels at contact management within the sales process and provides a more intuitive interface. However, both systems have limitations, such as difficulty integrating with other software.

"...It allows you to manage your contacts, emails, sales, calendar, meetings, etc...." Peer review by Teresa V., Inside sales

"...Base is a great way to track sales by salesman, keep all your contacts centralized, track performance and activity, and the customer services is super reliable, personal, and helpful...." Peer review by Olivia L, Buyer

Pipeline CRM in Action: Unique Use Cases

How can Pipeline CRM optimize your Deal Management Workflow?

About

Sales Pipeline Enablement Platform

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Age

2006

2007

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Pipeline CRM and Zendesk Sell, An In-Depth Comparison 2024

Comparison Summary

Pipeline CRM

Focus area

Pipeline CRM is better than Zendesk Sell for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zendesk Sell

Focus area

Zendesk Sell is better than Pipeline CRM for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Pipeline CRM and Zendesk Sell: Customer Satisfaction Data

Most deployed common Use Cases for Pipeline CRM and Zendesk Sell

How does Pipeline CRM and Zendesk Sell address your Engagement Management Challenges?

How does Pipeline CRM and Zendesk Sell address your Communication Management Challenges?

What Are the key features of Pipeline CRM and Zendesk Sell for Lead Tracking?

What solutions does Pipeline CRM and Zendesk Sell provide for Contact List Management?

Pipeline CRM in Action: Unique Use Cases

How can Pipeline CRM optimize your Deal Management Workflow?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Pipeline CRM and Zendesk Sell, An In-Depth Comparison 2024

Comparison Summary

Pipeline CRM

Focus area

Pipeline CRM is better than Zendesk Sell for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zendesk Sell

Focus area

Zendesk Sell is better than Pipeline CRM for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Pipeline CRM and Zendesk Sell: Customer Satisfaction Data

Most deployed common Use Cases for Pipeline CRM and Zendesk Sell

How does Pipeline CRM and Zendesk Sell address your Engagement Management Challenges?

How does Pipeline CRM and Zendesk Sell address your Communication Management Challenges?

What Are the key features of Pipeline CRM and Zendesk Sell for Lead Tracking?

What solutions does Pipeline CRM and Zendesk Sell provide for Contact List Management?

Pipeline CRM in Action: Unique Use Cases

How can Pipeline CRM optimize your Deal Management Workflow?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Pipeline CRM

Get a personalised risk report for Zendesk Sell

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.