Comparison Summary
This comparison report of Planhat vs. Freshdesk Customer Success is based on a specific set of business needs and context. The comparison uses 1445 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Planhat and Freshdesk Customer Success
Planhat belong to a category of solutions that help Revenue Management, whereas Freshdesk Customer Success belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Planhat covers Training & Onboarding, Playbook Creation, Engagement Management, Customer Feedback Management, etc.
Freshdesk Customer Success focuses on Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Customer Success
Focus area
Freshdesk Customer Success is better than Planhat for
Software Failure Risk
About
Customer Success Software to drive customer experience
Customer Success Software to strengthen customer relationships
Age
2014
2010
Financials
SERIES A
SERIES H
Business Need
Total Processes
(we found evidences for)
29
39
Total Goals
(we found evidences for)
7
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve internal communications
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Improve visibility
-
Increase sales & revenue
- See 4 more
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Enhance customer relationships
-
Acquire customers
-
Increase customer life time value
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Increase sales & revenue
-
Manage risk
-
Scale best practices
-
Improve consistency
-
Improve efficiency
-
Improve ROI
-
Launch new products
-
Establish thought leadership
-
Enter new markets internationally or locally
-
Improve navigation
- See 10 more
Top Channels
Channels Used
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e-mail
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games
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phone calls
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promotions
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chat
-
offline
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point of sale
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user generated content
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blogs
- See 6 more
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e-mail
-
games
-
phone calls
-
promotions
-
chat
-
offline
-
point of sale
-
user generated content
-
blogs
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
