Guiding you to choose between ProProfs Chat vs. Haptik: 2024

Comparison Summary

ProProfs Chat: ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Haptik: Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

ProProfs Chat and Haptik: Customer Satisfaction Data

Most deployed common Use Cases for ProProfs Chat and Haptik

How efficiently Does ProProfs Chat and Haptik manage your Helpdesk Management?

Proprofs Chat and Haptik both help businesses reduce support costs by deflecting call center traffic. Proprofs Chat is a live chat tool that can be integrated with CRM and help desk software. Haptik specializes in building chatbots for messaging platforms such as WhatsApp, which can be used to automate repetitive queries. Proprofs Chat is more focused on providing a real-time human interaction with customers, while Haptik aims to automate customer service tasks.

"...I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on...." Peer review by Mukesh Roy

"...Haptik built an IVA for Zurich called Zuri which helped them:..." Case Study Zurich Insurance

Why is ProProfs Chat and Haptik the best choice for Engagement Management?

Proprofs Chat focuses on engaging website visitors in real-time through proactive outreach and offering instant support. Haptik focuses on using AI-powered virtual assistants to engage users through personalized recommendations and gamified experiences. Both tools aim to increase customer engagement, but Proprofs Chat focuses on website visitors while Haptik targets a broader user base through mobile apps and other platforms. These summaries do not consider every aspect of the tools' functionalities.

"...ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors...." Peer review from ProProfs

"...Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly retention rate has increased by more than 20%...." Testimonial by Rohitashwa Bhotica, General Manager, Future Pay

How efficiently Does ProProfs Chat and Haptik manage your Customer Feedback Management?

Proprofs Chat and Haptik both aim to increase customer satisfaction through quick issue resolution and personalized interactions. Proprofs Chat provides features such as post-chat surveys and performance reports to gather customer feedback. Haptik focuses on automated responses and agent performance tracking to improve customer satisfaction and Net Promoter Score (NPS).

"...Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters...." Peer review by Preethi R., Information Technology and Services

"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Peer review by Sandeep Singh, Head Digital, Dr. Lal PathLabs

How can ProProfs Chat and Haptik optimize your Generation Of New Leads Workflow?

Proprofs Chat helps businesses generate leads by using chat greetings to initiate conversations and understand visitor needs. Haptik also assists in lead generation through its AI chatbots by providing instant support, promoting offers, and using advertisements within the chat. Proprofs Chat focuses on creating personalized experiences for website visitors, while Haptik emphasizes leveraging popular platforms like Facebook and Instagram to reach users. Both tools offer significant improvements in lead generation, demonstrated through case studies and success stories.

"...Identify new sales opportunities & initiate conversations with our live support software. ..." Live Chat Software

"...Implemented the Lead generation IVA to enable KLI improve engagement & conversions not only for their existing users but also for new users. ..." Case Study Kotak Life Insurance