Comparison Summary
This comparison report of ProProfs Help Desk vs. NinjaOne (formerly NinjaRMM) is based on a specific set of business needs and context. The comparison uses 1962 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ProProfs Help Desk and NinjaOne (formerly NinjaRMM)
ProProfs Help Desk, NinjaOne (formerly NinjaRMM), Cayzu Help Desk, Web+Center, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ProProfs Help Desk covers Helpdesk Management, Knowledge Management with Chat, Collaboration with E-Mail, Customer Feedback Management, etc.
NinjaOne (formerly NinjaRMM) focuses on Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ProProfs Help Desk
Focus area
ProProfs Help Desk is better than NinjaOne (formerly NinjaRMM) for
Software Failure Risk
About
#1 Help Desk Ticketing System - proprofs.com
Top rated UEM & IT Management Software
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
29
34
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve visibility
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Scale best practices
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Build brand awareness
- See 3 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Grow market share
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Improve efficiency
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Increase sales & revenue
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Improve ROI
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Enter new markets internationally or locally
- See 5 more
Top Channels
Channels Used
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phone calls
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e-mail
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channel partners
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promotions
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website
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chat
- See 3 more
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phone calls
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e-mail
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channel partners
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promotions
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website
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chat
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
