ProProfs Help Desk Overview

ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Help Desk.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Social Media Analytics
  • Rating And Review Management
  • Tracking & Monitoring Communications
  • Contract Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ProProfs Help Desk.

Other priorities:

  • Improve Efficiency
  • Improve Visibility
  • Scale Best Practices
  • Build Brand Awareness
See all business priorities See less business priorities

ProProfs Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Help Desk works with different mediums / channels such as Chat. and E-Mail.

ProProfs Help Desk's features include Ticketing, and Feedback Surveys. and ProProfs Help Desk support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ProProfs Help Desk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Other problems that this help desk ticketing system has solved for me include missed or lost tickets, low-performing agents, and non-collaborative teams...." Peer review by zack m, Quality Assurance Quality Control, Automotive

ProProfs Help Desk, Cayzu Help Desk, Web+Center, DeskXpand, Helpspot, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Help Desk

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Accounting

Popular in

  • Small Business
  • Mid Market

ProProfs Help Desk is popular in Marketing And Advertising, Information Technology And Services, and Accounting and is widely used by Small Business, and Mid Market,

Comprehensive Insights on ProProfs Help Desk Use Cases

How does ProProfs Help Desk address your Helpdesk Management Challenges?

How does ProProfs Help Desk address your Knowledge Management Challenges?

How efficiently Does ProProfs Help Desk manage your Collaboration?

What benefits does ProProfs Help Desk offer for Customer Feedback Management?

What benefits does ProProfs Help Desk offer for Workflow Management?

17+ more Business Use Cases

35 buyers and buying teams have used Cuspera to assess how well ProProfs Help Desk solved their Help Desk needs. Cuspera uses 574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ProProfs Help Desk case study

Sustainable Electronics Recycling International (SERI)
Education
Education
CASE STUDY Sustainable Electronics Recycling International (SERI)

SERI scaled auditor training to 1,000+ companies in 41 countries.

Read More
ProProfs Help Desk case study

University of Zurich
Education
Education
CASE STUDY University of Zurich

The University of Zurich streamlined assessments and reduced workload using ProProfs Quiz Maker, resulting in improved efficiency and reduced time spent on administrative tasks.

Read More

Video

What Is a Shared Inbox & How it Helps Deliver Customer Delight?

Video Thumbnail

Frequently Asked Questions(FAQ)

for ProProfs Help Desk

What is ProProfs Help Desk used for?

ProProfs Help Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Collaboration .

What are the top features of ProProfs Help Desk?

Ticketing, Feedback surveys are some of the top features of ProProfs Help Desk.

Who uses ProProfs Help Desk?

ProProfs Help Desk is used by Marketing And Advertising, Information Technology And Services and Accounting among other industries.

What are ProProfs Help Desk alternatives?

Cayzu Help Desk, Web+Center, DeskXpand and Helpspot are popular alternatives for ProProfs Help Desk.

Where is ProProfs Help Desk located?

ProProfs Help Desk is headquartered at Los Angeles , Calfornia.
lightning

Peers used ProProfs Help Desk for helpdesk management and knowledge management

ProProfs Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)

ProProfs Help Desk Integrations

ProProfs Help Desk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.85/5 ★

Read Reviews (36)
Data Export

4.50/5 ★

Read Reviews (7)

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Constant Contact

4.05 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

AmeriCommerce

4.26 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ProProfs Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Help Desk

ProProfs Feeds

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

16/12/2024 - source

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

24/11/2024 - source

ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE