ProProfs Help Desk Overview

ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Help Desk.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Social Media Analytics
  • Rating And Review Management
  • Tracking & Monitoring Communications
  • Contract Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ProProfs Help Desk.

Other priorities:

  • Improve Efficiency
  • Improve Visibility
  • Scale Best Practices
  • Build Brand Awareness
See all business priorities See less business priorities

ProProfs Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Help Desk works with different mediums / channels such as Chat. and E-Mail.

ProProfs Help Desk's features include Ticketing, and Feedback Surveys. and ProProfs Help Desk support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ProProfs Help Desk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by anyone making things more teamwork oriented and collaborative...." Peer review by Briana P, Sales Development Representative, Marketing and Advertising

ProProfs Help Desk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Help Desk

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Accounting

Popular in

  • Small Business
  • Mid Market

ProProfs Help Desk is popular in Marketing And Advertising, Information Technology And Services, and Accounting and is widely used by Small Business, and Mid Market,

Comprehensive Insights on ProProfs Help Desk Use Cases

How efficiently Does ProProfs Help Desk manage your Helpdesk Management?

What makes ProProfs Help Desk ideal for Knowledge Management?

What makes ProProfs Help Desk ideal for Collaboration?

How does ProProfs Help Desk facilitate Customer Feedback Management?

What Are the key features of ProProfs Help Desk for Workflow Management?

17+ more Business Use Cases

35 buyers and buying teams have used Cuspera to assess how well ProProfs Help Desk solved their Help Desk needs. Cuspera uses 574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Education

CASE STUDY Towle Driving School

ProProfs Quiz Maker helped Towle Driving School automate student testing. The owner struggled with manual grading and needed a faster way to give and score quizzes. With ProProfs, he sends quizzes by... link and uses a library of over 1,000,000 questions. The software made it easy to create and deliver tests, even during COVID when classes moved online. Real-time results and instant feedback save time and make managing student progress simple. The owner calls ProProfs a lifesaver and a game changer.

Read more →
Education

CASE STUDY Taipei University of Technology (NTUT)

ProProfs Quiz Maker helped Professor Ye Chen Lo at Taipei University of Technology save time on weekly law class quizzes. The platform replaced paper quizzes with digital ones, using QR codes for eas...y access and automated grading for instant results. This change let Professor Lo focus more on teaching and less on paperwork. Students got immediate feedback, which increased engagement. Quiz data gave insights to improve teaching and learning materials. Live chat support quickly solved technical issues.

Read more →
Information Technology and Services

CASE STUDY Zoho Corporation

ProProfs Quiz Maker helped Zoho Corporation create and host remote quizzes for their attendees. The tool was easy to use, allowing quiz creation in just 5 minutes with a question bank. Zoho liked the... UI-based configuration and auto-generated reports. Instant results and e-certificates made attendees happy and improved productivity. Customer support and automated features were also praised.

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Manufacturing

CASE STUDY Thermo Fisher Scientific

ProProfs Quiz Maker helped Thermo Fisher Scientific train over 100 global employees. The company needed to provide training and education to its global sales force, which was hard to manage and grade... manually. With ProProfs, they no longer had to hand-grade nearly 600 exams. The platform generated automatic statistics and detailed reports, making it easy to spot problem questions. The solution was easy to use and provided valuable insights, making training painless and efficient.

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Non-Profit Organization Management

CASE STUDY The European Association of Science Editors (EASE)

ProProfs Training Maker helped EASE improve workshop certification. EASE needed a way to confirm participant understanding in online courses. ProProfs let them create quizzes and issue certificates b...ased on quiz results. The flexible subscription model kept costs low. EASE saw better engagement and proof of learning for members.

Read more →
Restaurants

CASE STUDY WOWorks

ProProfs Training Maker helped WOWorks cut employee training time by 40%. WOWorks struggled with inconsistent training and onboarding across 350+ franchises. ProProfs provided a user-friendly, integr...ated training system with quizzes and digital courses. The white-label feature let WOWorks keep training on-brand. Employees now learn at their own pace, making them more productive from day one. Gamification made training more engaging, boosting operational efficiency.

Read more →

Video

What Is a Shared Inbox & How it Helps Deliver Customer Delight?

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Frequently Asked Questions(FAQ)

for ProProfs Help Desk

What is ProProfs Help Desk used for?

ProProfs Help Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Collaboration .

What are the top features of ProProfs Help Desk?

Ticketing, Feedback surveys are some of the top features of ProProfs Help Desk.

Who uses ProProfs Help Desk?

ProProfs Help Desk is used by Marketing And Advertising, Information Technology And Services and Accounting among other industries.

What are ProProfs Help Desk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for ProProfs Help Desk.

Where is ProProfs Help Desk located?

ProProfs Help Desk is headquartered at Los Angeles , Calfornia.
lightning

Peers used ProProfs Help Desk for helpdesk management and knowledge management

ProProfs Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)

ProProfs Help Desk Integrations

ProProfs Help Desk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.85/5 ★

Read Reviews (36)
Data Export

4.50/5 ★

Read Reviews (7)

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

AmeriCommerce

4.26 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Constant Contact

4.05 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ProProfs Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Help Desk

ProProfs News

M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

Read more →

ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE