ProProfs Help Desk Overview
ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Help Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ProProfs Help Desk.
ProProfs Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data
ProProfs Help Desk works with different mediums / channels such as Chat. and E-Mail.
ProProfs Help Desk's features include Ticketing, and Feedback Surveys. and ProProfs Help Desk support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ProProfs Help Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I like Proprofs help desk as it has shared inbox feature that enables different teams of my organization to collaborate and resolve tickets faster...." Peer review by User
ProProfs Help Desk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ProProfs Help Desk
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Accounting
Popular in
- Small Business
- Mid Market
ProProfs Help Desk is popular in Marketing And Advertising, Information Technology And Services, and Accounting and is widely used by Small Business, and Mid Market,
ProProfs Help Desk Customer wins, Customer success stories, Case studies
What makes ProProfs Help Desk ideal for Helpdesk Management?
How does ProProfs Help Desk address your Knowledge Management Challenges?
What makes ProProfs Help Desk ideal for Collaboration?
How does ProProfs Help Desk facilitate Customer Feedback Management?
How does ProProfs Help Desk facilitate Workflow Management?
35 buyers and buying teams have used Cuspera to assess how well ProProfs Help Desk solved their Help Desk needs. Cuspera uses 574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
What Is a Shared Inbox & How it Helps Deliver Customer Delight?
Frequently Asked Questions(FAQ)
for ProProfs Help Desk
What is ProProfs Help Desk used for?
What are the top features of ProProfs Help Desk?
Who uses ProProfs Help Desk?
What are ProProfs Help Desk alternatives?
Where is ProProfs Help Desk located?
Peers used ProProfs Help Desk for helpdesk management and knowledge management
ProProfs Help Desk Competitors
ProProfs Help Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (35) |
ProProfs Help Desk Integrations
ProProfs Help Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for ProProfs Help Desk
Overall Risk Meter
Top Failure Risks for ProProfs Help Desk
ProProfs News
ProProfs Acquires PeopleGoal - citybiz
ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.
ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web
ProProfs has acquired PeopleGoal, a software for HR and performance goals management.
ProProfs Profile
Company Name
ProProfs
Company Website
https://www.proprofs.comHQ Location
Los Angeles , Calfornia
Employees
11-50
Social
Financials
PRIVATE
