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Pure Chat vs eGain: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pure Chat vs. eGain is based on a specific set of business needs and context. The comparison uses 4488 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pure Chat and eGain

Pure Chat, eGain, Tawk.to, HappyFox Live Chat, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pure Chat covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, Communication Management with E-Mail, etc.

eGain focuses on Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pure Chat

Focus area

Software Failure Risk

  • low

logo eGain

Focus area

eGain is better than Pure Chat for

Software Failure Risk

  • low

About

Pure Chat: 100% Free Live Chat Software for Businesses

Digital Customer Engagement Platform

Age

2012

1997

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

41

76

Total Goals
(we found evidences for)

7

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


generation of new leads


lifetime value management


customer feedback management

measuring customer satisfaction



sales document management

contract management


conversion management



social media management

social media analytics


rating and review management



subscription management




campaign management



lead qualification

lead qualification: technographic



content management


relationship management


customer case management


creating knowledge base


knowledge management

creating knowledge base



workflow management


promotion management


competitive intelligence


performance management




discount management



touchpoint management


sales call management


customise loyalty program


loyalty management

customise loyalty program



business development



revenue cycle management


products & pricelist management


reputation management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more
  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Increase average basket value

  • Improve consistency

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • social media

  • phone calls

  • chat

  • e-mail

  • omnichannel

  • user generated content

  • blogs

  • website

  • mobile

  • promotions

  • Facebook

  • Twitter

  • coupons

  • text SMS

  • offline

  • Facebook page

  • point of sale

  • video

  • mobile app

  • review sites

  • Amazon

  • See 18 more
  • social media

  • phone calls

  • chat

  • e-mail

  • omnichannel

  • user generated content

  • blogs

  • website

  • mobile

  • promotions

  • Facebook

  • Twitter

  • coupons

  • text SMS

  • offline

  • Facebook page

  • point of sale

  • video

  • mobile app

  • review sites

  • Amazon

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting