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Pure Chat vs Helpcrunch: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pure Chat vs. Helpcrunch is based on a specific set of business needs and context. The comparison uses 3913 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pure Chat and Helpcrunch

Pure Chat, Helpcrunch, Tawk.to, HappyFox Live Chat, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pure Chat covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, Communication Management with E-Mail, etc.

Helpcrunch focuses on Helpdesk Management with E-Mail, Engagement Management with Chat, Knowledge Management with Chat, Communication Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pure Chat

Focus area

Software Failure Risk

  • low

logo Helpcrunch

Focus area

Helpcrunch is better than Pure Chat for

Software Failure Risk

  • medium

About

Pure Chat: 100% Free Live Chat Software for Businesses

HelpCrunch - Intelligent Customer Communication Platform ...

Age

2012

2014

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

41

46

Total Goals
(we found evidences for)

7

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


generation of new leads


lifetime value management


customer feedback management

measuring customer satisfaction



sales document management

contract management


conversion management



social media management

social media analytics


rating and review management



subscription management




campaign management



lead qualification

lead qualification: technographic



content management


training & onboarding


knowledge management



loyalty management





promotion management


workflow management


segmentation and targeting


account management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Increase customer life time value

  • See 6 more

Top Channels

Channels Used

  • chat

  • e-mail

  • mobile

  • website

  • offline

  • mobile app

  • support groups

  • user generated content

  • blogs

  • newsletter

  • promotions

  • social media

  • coupons

  • phone calls

  • Slack

  • omnichannel

  • Facebook

  • See 14 more
  • chat

  • e-mail

  • mobile

  • website

  • offline

  • mobile app

  • support groups

  • user generated content

  • blogs

  • newsletter

  • promotions

  • social media

  • coupons

  • phone calls

  • Slack

  • omnichannel

  • Facebook

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting