Overview: Pure Chat and Liveperson LiveEngage as Live Chat Category solutions.

Pure Chat emphasizes robust integration and custom reporting features, thriving in large enterprises and sectors like software and IT services. It heavily supports chat and email interactions. Liveperson LiveEngage, with its strengths in AI and data import, finds its niche in mid-sized enterprises and industries like computer software. The choice between these two platforms depends on business scale and specific feature preferences.

Pure Chat: Pure Chat is a live chat software for small to mid-sized teams offering unlimited chats. It is the preferred solution for businesses seeking efficient customer communication.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Pure Chat and Liveperson LiveEngage: Best Use cases based on the customer satisfaction data

Pure Chat

4.5

Liveperson LiveEngage

4.2

AI Powered

Key Capabilities Supported

Pure Chat facilitates engagement and follow-ups, making it suitable for businesses needing strong helpdesk management and contact tracking. read more →

Liveperson LiveEngage supports customer feedback and coaching, fitting enterprises focused on social media and customer engagement. read more →

Business Goals

Pure Chat aids in acquiring customers and boosting sales, beneficial for brands enhancing customer relations. read more →

Liveperson LiveEngage aims to grow market presence and best practice scaling, assisting in revenue growth. read more →

Core Features

Pure Chat stands out with its data export and integration capabilities, smooth data migration appeals to various business needs. read more →

Liveperson LiveEngage excels with AI features and analytics, supporting security-conscious users requiring in-depth data reporting. read more →

Vendor Support

Pure Chat offers 24/7 support across multiple channels including phone and email, catering to enterprises requiring constant assistance. read more →

Liveperson LiveEngage provides chat and 24/7 support, suiting users valuing round-the-clock online support. read more →

Segments and Industries

Pure Chat serves large enterprises predominantly in software and IT industries, aligning with tech-heavy operations. read more →

Liveperson LiveEngage caters to mid-market and enterprise segments, popular in software and fashion sectors. read more →

Operational Alignment

Pure Chat integrates well into enterprise workflows using chat and email, adaptable to substantial digital communications. read more →

Liveperson LiveEngage fits operations in enterprises needing AI and data-centric capabilities, ideal for fast-paced domains. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

Read peer / expert warnings.

Support

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Pure Chat and Liveperson LiveEngage

What benefits does Pure Chat and Liveperson LiveEngage offer for Engagement Management?

Pure Chat and Liveperson Liveengage both offer live chat functionalities to engage with customers. Pure Chat emphasizes ease of use and affordability, while Liveperson Liveengage focuses on comprehensive engagement management and integration with other tools. Pure Chat lacks advanced features for seamless CRM integration and visual interaction, while Liveperson Liveengage struggles with customization limitations.

"...I found we gained much higher engagement with our clients than with email or even texting...." Peer review by Stefany D., Co-Founder, Real Estate

"...LiveChat engagement for Customer Support...." Peer review by Deepanshu J, Associate Lead, Computer Software

How can Pure Chat and Liveperson LiveEngage optimize your Helpdesk Management Workflow?

Pure Chat and Liveperson Liveengage both provide helpdesk features for customer service. Pure Chat offers a user-friendly interface and responsive customer support, while Liveperson Liveengage allows for more advanced features like visitor segmentation and mobile-friendliness. Pure Chat is better suited for small businesses with limited needs, while Liveperson Liveengage is more suitable for larger organizations with more complex customer service requirements. Both have limitations, with Pure Chat lacking in-depth help resources and Liveperson Liveengage needing a call center to be fully effective.

"...back!. Easy to use for sure, but the support and the help we revived getting started made it a no brainer...." Peer review by Matthew Price, Consumer Goods

"...Very good for having numerous chats open at once, easy access to canned responses, help and support...." Peer review by Consultant

What makes Pure Chat and Liveperson LiveEngage ideal for Contact List Management?

Pure Chat and Liveperson Liveengage both provide a means for customers to contact businesses. Liveperson Liveengage allows businesses to segment customers based on website activity, while Pure Chat focuses on providing a simple, easy-to-use chat interface. Pure Chat saves chat transcripts and contact information, while Liveperson Liveengage provides information such as customer name, order number, and country.

"...contacting customers in order to find whats best for them...." Peer review by Simin M, sales

"...To my organization,it has empowered us fragment web guests dependent on exercises, for example, the piece of our site they visit,how long they spend on a specific page ,their past interactions with our service agents and so forth...." Peer review by Jalmari R, Customer Services Agent