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Qualtrics CoreXM vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Qualtrics CoreXM vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 6635 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics CoreXM and ServiceGuru Kiosk

Qualtrics CoreXM, ServiceGuru Kiosk, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics CoreXM covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"Qualtrics is the difference between success and failure. " - Yamaha

"Since we have implemented ServiceGuru it has helped drive the support staff (MA's and PSR's) to go above and beyond which has been great! Patients have liked giving their feedback and knowing their opinion matters to us. " - Karen C.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics CoreXM

Focus area

Qualtrics CoreXM is better than ServiceGuru Kiosk for

Software Failure Risk

  • low

logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

About

Experience Management Software to gather experience insights and take action

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Age

2002

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

65

12

Total Goals
(we found evidences for)

18

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


helpdesk management



social media management

social media analytics

scheduling post to social media

engaging on social media


training & onboarding



workflow management


communication management

sending & publishing communications


loyalty management

customise loyalty program

identify target customers


contact list management

creating contact list



sales document management

proposal & quote management

contract management



rating and review management



campaign management



products & pricelist management


lifetime value management


sales review & feedback


competitive intelligence


knowledge management


content management


generation of new leads


lead qualification

lead qualification: demographic

lead qualification: technographic


segmentation and targeting


distribution management


courses & assessment

create learning path


conference call management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve brand engagement

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Improve efficiency

  • See 15 more
  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more
  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting