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Qualtrics CoreXM vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics CoreXM low Failure Risk for ServiceGuru Kiosk medium
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Comparison Summary

This comparison report of Qualtrics CoreXM vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 6635 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics CoreXM and ServiceGuru Kiosk

Qualtrics CoreXM, ServiceGuru Kiosk, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics CoreXM covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"Qualtrics is the difference between success and failure. " - Yamaha

"Since we have implemented ServiceGuru it has helped drive the support staff (MA's and PSR's) to go above and beyond which has been great! Patients have liked giving their feedback and knowing their opinion matters to us. " - Karen C.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics CoreXM

Focus area

Qualtrics CoreXM is better than ServiceGuru Kiosk for

Software Failure Risk

  • low

logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

About

Experience Management Software to gather experience insights and take action

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Age

2002

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

65

12

Total Goals
(we found evidences for)

18

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (213)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (59)

Read Reviews (2)

measuring net promoter score

Read Reviews (27)

Read Reviews (0)

engagement management

Read Reviews (127)

Read Reviews (0)

engaging and following up

Read Reviews (111)

Read Reviews (0)

helpdesk management

Read Reviews (114)

Read Reviews (3)

market research

Read Reviews (108)

Read Reviews (1)

social media management

Read Reviews (40)

Read Reviews (0)

social media analytics

Read Reviews (31)

Read Reviews (0)

scheduling post to social media

Read Reviews (4)

Read Reviews (0)

engaging on social media

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (35)

Read Reviews (0)

workflow management

Read Reviews (31)

Read Reviews (0)

communication management

Read Reviews (24)

Read Reviews (0)

sending & publishing communications

Read Reviews (20)

Read Reviews (0)

loyalty management

Read Reviews (24)

Read Reviews (1)

customise loyalty program

Read Reviews (21)

Read Reviews (1)

identify target customers

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (20)

Read Reviews (2)

creating contact list

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (19)

Read Reviews (0)

proposal & quote management

Read Reviews (10)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (12)

Read Reviews (28)

campaign management

Read Reviews (12)

Read Reviews (2)

products & pricelist management

Read Reviews (9)

Read Reviews (0)

lifetime value management

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (7)

Read Reviews (5)

competitive intelligence

Read Reviews (7)

Read Reviews (2)

knowledge management

Read Reviews (7)

Read Reviews (0)

content management

Read Reviews (6)

Read Reviews (0)

content sharing

Read Reviews (3)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (4)

Read Reviews (0)

distribution management

Read Reviews (3)

Read Reviews (0)

courses & assessment

Read Reviews (2)

Read Reviews (0)

create learning path

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve brand engagement

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Improve efficiency

  • See 15 more

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting